We are fortunate to be living during a very exciting time. As I watch the world around me I’m seeing a major shift in the way people connect with each other, interact with companies and even the way devices are beginning to connect themselves to our networks. As people become more connected and the devices [...]
I often get questions from developers working with the RightNow Connect Add-In Framework on “strange” behavior they are seeing when working with record context data. The problems are usually described as seeing an add-in function a certain way the first time it is loaded and never that way again. The exact opposite is sometimes described [...]
As mobile device usage continues to grow, consumers increasingly expect to obtain great experiences on their mobile devices. In an effort to support organizations which are looking to offer a mobile experience RightNow has introduced a set of Mobile App Tools for developers. If you happened to attend any of our global user summits late [...]
For all of you who may live in or around Burbank, CA you may be interested in participating in the LADOTNET Hackathon taking place tomorrow Saturday, December 10 from 9:00 AM to 6:30 PM! The Hackathon is being lead by RightNow partner Voxeo with projects focused on building voice and SMS applications with Voxeo, RightNow [...]
In my previous post I discussed an integration optimization technique known as chaining. Chaining can be used from the Connect Web Services for SOAP API to reduce the number of requests sent to the RightNow CX server. It allows developers to chain ID’s from one object to the next and create relationships between objects in [...]
My last couple posts demonstrated how you could utilize ‘Batching’ to optimize your Connect Web Services integrations. Another optimization technique is called ‘Chaining’. Chaining allows you to chain id’s (foreign key references) from one operation into the next operation. A typical use case for chaining is when you want to create a new contact and [...]
As promised in my previous post, Connect Web Service Optimization: Understanding Batching, I have created a tutorial video that will guide you through creating a batch request and creating transaction boundaries within that request. In this video I first show creating a contact through a batch request. I then extend on this example by adding [...]
The Connect Web Services for SOAP API offers a number of different options for optimizing your integrations. Over the course of the next few weeks I will discuss a number of these optimization techniques and demonstrate how they can be utilized. To begin we will start with something known as batching. Batching allows multiple operations, [...]
Yesterday I posted a video on running a RightNow Analytics report from Connect Web Services for SOAP. Today I have another video that demonstrates how you can override a filter operator value from the API. This is an extremely powerful feature of this capability, allowing developers to change results of a report at run-time. Please [...]
A couple weeks back I posted about the new enhancements we introduced to the public APIs with the May 2011 release. One of those enhancements was the ability to run an analytics report from the APIs. This is a great feature, as a developer can now write an integration/extension that can be modified simply by [...]
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