Formerly a lead Java software engineer with SandCherry, Inc., Chris is a Product Manager for RightNow integration. Chris is responsible for the Connect Add-In Framework, Connect Web Services for SOAP and the direction of RightNows integration offerings. As a member of the Centers of Excellence, Chris also serves as an expert guide and creator of a culture of experts for RightNow. His interests vary across technical expertise in API design, development, architecture as well as business development and entrepreneurship. Living in Bozeman, Montana, Chris is an avid skier, mountain biker, water-skier and dog lover. When not working on integration, in the winters you will find him somewhere at Bridger Bowl and in the summers he is either on a lake waterskiing or peddling his bike up a mountain.
I often get questions from developers working with the RightNow Connect Add-In Framework on “strange” behavior they are seeing when working with record context data. The problems are usually described as seeing an add-in function a certain way the first time it is loaded and never that way again. The exact opposite is sometimes described [...]
As mobile device usage continues to grow, consumers increasingly expect to obtain great experiences on their mobile devices. In an effort to support organizations which are looking to offer a mobile experience RightNow has introduced a set of Mobile App Tools for developers. If you happened to attend any of our global user summits late [...]
For all of you who may live in or around Burbank, CA you may be interested in participating in the LADOTNET Hackathon taking place tomorrow Saturday, December 10 from 9:00 AM to 6:30 PM! The Hackathon is being lead by RightNow partner Voxeo with projects focused on building voice and SMS applications with Voxeo, RightNow [...]
In my previous post I discussed an integration optimization technique known as chaining. Chaining can be used from the Connect Web Services for SOAP API to reduce the number of requests sent to the RightNow CX server. It allows developers to chain ID’s from one object to the next and create relationships between objects in [...]
My last couple posts demonstrated how you could utilize ‘Batching’ to optimize your Connect Web Services integrations. Another optimization technique is called ‘Chaining’. Chaining allows you to chain id’s (foreign key references) from one operation into the next operation. A typical use case for chaining is when you want to create a new contact and [...]
As promised in my previous post, Connect Web Service Optimization: Understanding Batching, I have created a tutorial video that will guide you through creating a batch request and creating transaction boundaries within that request. In this video I first show creating a contact through a batch request. I then extend on this example by adding [...]
The Connect Web Services for SOAP API offers a number of different options for optimizing your integrations. Over the course of the next few weeks I will discuss a number of these optimization techniques and demonstrate how they can be utilized. To begin we will start with something known as batching. Batching allows multiple operations, [...]
Yesterday I posted a video on running a RightNow Analytics report from Connect Web Services for SOAP. Today I have another video that demonstrates how you can override a filter operator value from the API. This is an extremely powerful feature of this capability, allowing developers to change results of a report at run-time. Please [...]
A couple weeks back I posted about the new enhancements we introduced to the public APIs with the May 2011 release. One of those enhancements was the ability to run an analytics report from the APIs. This is a great feature, as a developer can now write an integration/extension that can be modified simply by [...]
As the sun begins to rise, casting its light on Lone Peak, hundreds of people are beginning their ascent to beautiful Big Sky, Montana for the 3rd annual RightNow Developer Conference. This year’s conference is packed with over 50 hours of breakout sessions targeted at customizing, integrating and extending the RightNow CX solution. Presenters are [...]
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