RightNow – On Demand CX Software

I wanted to take an opportunity to thank everyone who was able to attend the RightNow ’09 Summits, especially those who attended the breakout sessions on integration.  I had an amazing time meeting a number of new customers and speaking with those of you I have had an opportunity to meet in the past. A [...]

We get a number of questions on how we do our “toast” notification in the add-in samples. The toast notification is the pop-up dialog that appears in the lower right portion of the screen. A common example of this which most of us have seen is the new mail message Outlook displays. The toast notification [...]

Today during the Summit ’09 General Session David Vap spoke about the enhancements to the RightNow Connect Add-In Framework.  I felt it would be worth discussing the new features that were delivered in August ’09.
First, we now allow you to see all the active and inactive add-ins that are executing on your site. To view [...]

For those who have worked with RightNow Connect Data Integration you know the version of your client side libraries must match the version of your server. This presents a problem if your integration needs to work with a number of different RightNow sites. You either have to insist that all sites you interact with are [...]

I encountered a problem this week that I thought would be interesting to discuss. A particular integration was using the IAutomationContext.RunReport method. This method will execute the requested report with the requested filters, however invoking the method again will not rerun the report it simply applies focus to the report. In order to run the [...]

Interviewing software developers is a problem that has interested me ever since I began interviewing for software development jobs. During most interviews the candidate and interviewer generally have an hour or less together. By the time you cut out the introductions and time at the end for questions it doesn’t leave much time for real [...]

I often get asked “What are the minimum skills required for a developer looking to work with RightNow Connect”? Because this question comes to me at least twice a month we developed a set of personas and a skills matrix to help answer this question. The personas were broken down into a RightNow Connect Integration [...]

Back in May I had the unique opportunity to be a presenter and organizer of the first ever RightNow Professional Developer Conference (PDC). The event consisted of two session tracks focusing on RightNow Connect and Customer Portal, over 15 unique sessions hosted by members from the RightNow development organization, a fabulous reception at Ale Works [...]

Hello all and thank you for stopping by the RightNow Development blog! This blog is your direct line into the insights, discoveries and general ramblings from the RightNow development team. The RightNow development blog will discuss development topics specific to RightNow, such as development with RightNow Connect and Customer Portal. We will also cover topics [...]