Customer Experience Solution

RightNow has identified three experiences that matter most to today’s consumer: the web experience, the social experience, and the contact center experience. These three experiences, when executed well, will drive revenue and sustainable competitive differentiation.

RightNow CX, the customer experience solution, helps organizations grow sales and increase efficiency by delivering superior customer experiences across web, social, and contact center touch-points.

The customer experience solution includes a set of applications to address the three experiences that matter most, ensuring a seamless, multi-channel experience, regardless of the number or type of interaction initiated.


RightNow CX

Today, consumers are empowered like no other time in history. Although they’ve always had high expectations–to be heard, supported, and valued–never before have consumers had such an arsenal of tools at their disposal to ensure those expectations turn into reality.

RightNow CX, the customer experience suite, delivers comprehensive customer experience applications that drive revenue, increase efficiency, and build loyalty.







"The contact center used to be the hub of all customer experiences, but in the new world, you have social, web, and the contact center. All three demand your commitment. Without all three, you won't be able to compete."

- Tish Whitcraft, Senior VP of Customer Experience and Operations, MySpace

The Three Experiences That Matter Most

RightNow’s customer experience solution gives you the power to manage the three experiences that matter most across every stage of your customer’s journey:

  • RightNow Web Experience
    Deliver a branded web experience and always-available access to knowledge and subject matter experts, empowering customers to research, purchase products, and resolve issues online with or without agent assistance.
  • RightNow Social Experience
    Monitor and respond to what customers are saying about you on the social web, and build your own community for support, innovation, brand affinity, and more.
  • RightNow Contact Center Experience
    Deliver superior customer experiences consistently across multi-channel interactions, maximizing agent productivity, lowering costs, and driving revenue.
  • RightNow Engage
    Facilitate seamless, personalized customer experiences through proactive engagement, actionable customer feedback, and deep business insight.
  • RightNow CX Cloud Platform
    Rapidly deploy, integrate, extend, and knowledge-enable RightNow’s suite of CX applications.

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RightNow CX Demo

See how RightNow CX ensures a seamless customer experience.