Jump to content

RightNow CX

Web Experience Overview RightNow Web Experience

As consumers become more sophisticated in traversing the customer journey, they expect superior customer experiences at every step of the way. This includes providing 24x7x365 availability of resources they need to perform research, purchase products and resolve issues online with or without agent assistance. Deliver an always available online customer experience with RightNow’s customer experience solution.

Add to Briefcase Bookmark
As part of RightNow CX, RightNow Web Experience gives your customers always available access to your organization with a feature rich, branded online customer experience solution fom ther desktop or mobile. Web Experience allows your customers to serve themselves, receive online agent assistance or seamlessly transition to agent voice assisted channels based on their needs. Our customer experience solution’s out-of-the-box functionality is delivered through Customer Portal supporting immediate time to value, and is extensible through the deployment of Chat, Co-Browse and Email Management applications to deliver long-term success.  Accessiblity is also an important focus at RightNow and we are committed to helping you deliver accessible experiences to your consumers.

“RightNow transformed our website into a powerful, 24-hour-a-day information resource.  That can be especially helpful to customers if it’s 8:00 P.M. on a Sunday night and they’re in the middle of replacing a faucet or a lock when they come to our site with a question.” - Sharon Barnette-Itoga, Manager of Customer Support, Black & Decker HHI

RightNow Web Experience Includes

RightNow Web Experience Benefits
  • Delivered as a branded component of your existing online presence
  • Enable customers to seamlessly transition from web self-service to online agent assisted email, chat and co-browse channels
  • Provide customer support and resources when customers need it, day or night
  • Increase agent effectiveness by giving your agents the tools they need to rapidly respond to web-based customer support and sales inquiries
  • Leverage organizational and community knowledge to provide customers with consistent, actionable responses to inquiries across the web experience
  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

    • RightNow Web Experience

      Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.

      Find Out How

    • RightNow Social Experience

      Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas.

      Find Out How

    • RightNow Contact Center Experience

      Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.

      Find Out How

    • RightNow Engage

      Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • CX Cloud Platform

    CX Cloud Platform
    Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How

    • Knowledge Foundation

      Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction.

      Find Out How

    • Enterprise Integration

      RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems.

      Find Out How

    • Mission-Critical SaaS

      Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand.

      Find Out How

    • Current Release

      RightNow releases its CX software solution four times a year. Learn more about the latest release.

      Find Out How
  • Services

    Services
    RightNow has one of the highest client retention rates, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How

  • Customer Experience Blog

    1. Good from Bad?

      Posted 2010-01-25 Read Blog
      Greg GianforteGreg Gianforte,
      CEO and Founder
      RightNow

  • Most Asked Questions

  • Content Library