From Our Client
Testimonials
“RightNow has consistently demonstrated absolute dedication to our success. This is clearly a company that values its relationships with its customers as much as we value ours.”
- Jim Kerr, Manager of Support Systems, Orbitz
Solution Benefits
Over-Deliver On Customer Expectations- Agents gain complete customer history and interactions
- Seamless: in-person, phone, email, web, chat, social media
- One application for outsourced, blended, and at-home agents
- Support in 33 languages and dialects with one solution set
- Information and customer self-service tools to those who want it
- Intercept and resolve customer complaints from the social sphere
- Ancillary gains via web and call center cross- and up-sell
- Increase ticket purchases via live chat and co-browse
- Drive bookings through segmented email and targeted offers
- Leverage community knowledge for travel reviews
- Easily resolve customer inquiries
- Reduce inbound email by up to 60%
- Decrease inbound calls by greater than 15%
- Improve agent productivity
- Reduce agent training time in support of seasonal spikes
Client Success
Deliver Great Customer Experiences 8 MILLION CUSTOMERS SERVED DAILYResources
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