Travel / Hospitality

More than 90 travel and hospitality companies such as British Airways, easyJet, thetrainline.com, Thomas Cook, Travelocity, Orbitz, and Expedia use RightNow’s travel and hospitality CX solutions to turn their lookers into bookers while driving down costs and increasing revenue.


Travelocity “RightNow transforms the way companies leverage the web to deliver information to internal and external constituencies so we can immediately answer our customers’ questions 24 hours a day no matter where they are in the world—and significantly reduce our phone- and email-related contact center costs in the process.”

- Campbell, Travelocity

RightNow’s Travel And Hospitality Solutions Convert Lookers To Bookers

RightNow’s travel and hospitality solutions s help to convert their lookers to bookers while staying on top of regulatory changes and quickly responding to ad hoc events, all while reducing operating costs and improving the customer experience.

Convert Lookers To Bookers

  • Cross-sell and up-sell travelers based on their interests
  • Provide critical information during the booking process such as taxes, fees, and regulatory information
  • Increase online tickets purchases through live chat and co-browse
  • Drive increased booking capacity through segmented email communications and offers

Improve Customer Care

  • Deliver a single, seamless conversation with customers across all communication channels–phone, online, email, web, chat, social media, or in person
  • Empower agents with complete visibility of past customer bookings and interactions
  • Immediate access to the information required to help each consumer
  • Gather feedback from customers and take immediate action
  • Support outsourcers, blended agents, and at-home agents with one application across all support organizations 

Reduce Costs

  • Reducing inbound email by 30 – 70%
  • Reducing inbound calls by 10 – 30%
  • Improving agent productivity by up to 20%
  • Reducing agent training time in support of seasonal spikes




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