Industry Solutions
Travel and Hospitality
Are improving customer loyalty and reducing operational expenses among your top priorities? If so, read on.
Our CX solution helps companies address these challenges every day. As a result, over 90 travel and leisure companies around the world provide superior experiences to their customers, while saving on operational costs. As the travel and hospitality industry moves to serve consumers with sophisticated e-ticketing and online booking strategies, we have delivered customer experience management (CX) solutions that maximize the customer experience, whether online, phone/IVR, live chat, or email.
RightNow Plays A Key Role In Maintaining Travelocity’s Competitive Advantage
Travelocity has succeeded in a highly competitive arena by consistently delivering outstanding customer experiences, while keeping fares low. And RightNow plays a key role in maintaining this competitive advantage. RightNow CX Suite delivers nearly 300,000 answers to website visitors every month for Travelocity, and is in constant use by the company’s contact center staff.
British Airways Is Achieving Their Customer Experience Goals
British Airways saw a 60 percent drop in email in just one month! How did they do it? With RightNow, British Airways customers serve themselves to everything from booking a flight or car to checking in online, changing their booking, and printing their own boarding passes. This drives down operational costs by reducing dependency on the contact center, and keeps customers returning.
Our On Demand CX Solution Allows Travel And Leisure Organizations To:
- Immediately reduce inbound phone and email inquiries
- Increase operational efficiencies and reduce costs
- Improve customer loyalty and customer retention
- Identify and hit high-value customers through targeted segmentation with the right message at the right time
- Drive revenue by delivering messages that resonate with their customers
Proven Travel And Leisure Success
Air Canada, Air New Zealand, British Airways, Enterprise Rent-A-Car, Friend Communications, Lufthansa, Orbitz, and Travelocity are among the many global travel organizations that have deployed the RightNow on demand CX solution to reduce support loads and drive increased revenue.
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Customer Experience Blog
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Summit 09 Europe
Posted 2009-11-05 Read Blog
Jason Mittelstaedt,
Chief Marketing Officer
RightNow Technologies
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