RightNow CX
Support Communities
Customers expect more from you than ever before — more than a good product at a good price. They want convenience. Personal attention. Impartial advice. And fast resolution of problems. Fortunately, they’re willing to pitch in.
RightNow Support Communities gives customers the opportunity to help you deliver exceptional support. By allowing them to connect, discuss, and contribute in an online customer community, you can make customers feel valued without adding a single call or email to your contact center’s workload.
RightNow Social ExperienceWhat Is The Support Communities Application?
RightNow Support Communities is a social environment designed specifically for cost-effective peer-to-peer support and lifelong customer loyalty. The online customer community application empowers customers to find answers before they call your contact center. And the online customer community is fine tuned for them to share their experiences and offer advice — turning customers into trusted resources and building your organization’s knowledge base.
Features
Discussions allow customers to discuss your products and services
Benefits
Related Information
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Data Sheet: RightNow Support Community
Give your customers a voice, and turn your support center into an opportunity center. The RightNow Support Community lets customers help each other, reducing the load on your call center and building loyalty for your brand.
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Data Sheet: RightNow Community Platform
The RightNow Community Platform allows you to join conversations your customers may be having without you, so you can amplify customer loyalty, fuel product innovation, and enable more cost-effective support.
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White Paper: CrowdService: Harnessing the Wisdom of Crowds
CrowdService, leveraging the wisdom of your customers to help others, affords not only cost savings but also improves customer experiences and drives loyalty.
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Article: RightNow CX Overview
Our suite of on demand CX software is made up of the three experiences that really matter—RightNow Web Experience, RightNow Social Experience, and RightNow Contact Center Experience.
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White Paper: Customer Service Meets Social Media: Best Practices for Engagement
As big a game changer as social media is, all the basics for providing service still apply. You’ll have to adapt to not owning the channels you use for service and redefine your guidelines for engagement.
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Article: RightNow CX Applications
RightNow's full suite of hosted CX software applications further enhance the RightNow CX products.
Greg Gianforte