From Our Client
Testimonials
"RightNow has been a great partner for us as we continue to improve the quality of the service we provide. The efficiencies we've achieved with RightNow's help have been particularly critical in enabling us to cope with the onslaught of questions we get during our peak season. It's a great company to work with, and the results speak for themselves."
- Ro Silva, Customer Service Manager, State of Colorado Department of Revenue
Solution Benefits
Over-Deliver On Customer Expectations- Gather constituent feedback and take immediate action
- Personalize interactions with citizens, employees, and businesses
- Communicate effectively—especially in times of emergency
- Inform via web, contact center, social media networks
- Cloud-based social monitoring, online community tools
- Drive engagement, foster collaboration and transparency
- Improve service levels across all channels
- Retain and fully leverage institutional knowledge
- Streamline communications with constituents and across agencies
- Reduce new agent/staff training time
- Achieve faster call resolution rates and shorten hold times
- Flexible response to public expectations and agency requirements
- Reduce agent training time in support of seasonal spikes
- Increase customer self-service up to 97%
- Reduce inbound email by 30 – 70%
- Reduce inbound calls by 10 – 30%
- Improve employee productivity by up to 20%
- Cut costs but 10-30%
- Launch new initiatives with cloud pilots programs
Client Success
Deliver Great Customer Experiences 8 MILLION CUSTOMERS SERVED DAILYResources
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