RightNow CX
Social Experience Overview 
RightNow Social Experience empowers you to leverage the content and activity of your most passionate customers, so you can make the most of their collective wisdom and enthusiasm for your brand.
"We needed a significant amount of flexibility to support all of our different audiences. Generating true engagement was going to require something slightly different for each of them.” - Jan Poston Day, Senior Director of Client Engagement, Blackboard
RightNow Social Experience Includes
- Support Communities
- Innovation Communities
- Cloud Monitoring
- Social Experience Design
- Leverages RightNow Engage for customer insights and proactive, relevant customer communication that builds loyalty and drives revenue
- Built on RightNow CX Platform, infusing knowledge across the entire suite and providing integration and mission critical SaaS delivery
RightNow Social Experience Benefits
- Leverage online customer community tools to build brand, loyalty, and revenue
- Tap into customer enthusiasm for ideation and innovation
- Deliver proactive customer support by monitoring and joining conversations
- Reduce support costs by allowing customers to help each other
- Integrate the social experience with all other customer touch points
Related Information
Scan the items below for the information you want next. You can place any of these items in your Briefcase, or click the link to read it immediately.
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White Paper: CX: Harnessing the Consumer Revolution
After decades of being managed consumers are rebelling. Today companies must listen to customers, engage with them proactively and do whatever it takes to ensure every interaction is a positive experience. To do this, you need CX.
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White Paper: CrowdService: Harnessing the Wisdom of Crowds
CrowdService, leveraging the wisdom of your customers to help others, affords not only cost savings but also improves customer experiences and drives loyalty.
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White Paper: Best Practices for Innovating in a Customer Community
Driving innovation through company-sponsored online communities requires a delicate balance of spontaneity and structure.
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Flash Demo: RightNow Cloud Monitor Flash Demo
View this demo to see how RightNow Cloud Monitor can help your organization follow relevant discussions in the social cloud and determine actionable next steps to address your customer’s needs.
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Video: 8 Steps to Great Customer Experiences: the Customer’s Perspective Video
Listen to Electronic Arts, Shaklee, and various other RightNow clients talk about how RightNow's 8 Steps are helping them deliver superior customer experiences.
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Flash Demo: RightNow Communities Flash Demo
View the RightNow Communities demo to see how RightNow's online community platform can help you maximize loyalty, improve service, and drive innovation.
Greg Gianforte