RightNow CX
Social Experience Designer
Social media is a great way to connect with customers, but the social web certainly doesn’t provide a one-size-fits-all approach. With RightNow’s online community platform solution, you can create a branded online community fine-tuned to reach your customers — and your business goals. Build on the power of social media with RightNow’s Social Experience Designer solution.
RightNow Social ExperienceWhat Is The Social Experience Designer Application?
RightNow Social Experience Designer solution is a do-it-yourself online community platform solution with the administration tools you need to create the right social experience for your customers. You can design and construct your own community areas from scratch — or use ready-made templates with built-in best practices. RightNow’s online community platform solution enables you to control who sees what content by defining permissions for every member, group and area of the community. However you need to connect with your customers, RightNow Social Experience Designer solution can help.
Features
- Built-in best practices provide a rich library of pre-built templates designed to enable peer-to-peer support, gather insights, foster customer loyalty, and more
- Unmatched flexibility gives you powerful building and administration tools to expand, create, and customize your community
- Do-it-yourself configuration offers a point-and-click interface, ideal for business users who want more control over the social experience
- Extensive integration with RightNow Web Experience and RightNow Contact Center Experience, including incident escalation, syndicated widgets, single sign-on, and a socialized Knowledge Foundation
- Analytics and reporting for one-click data export, integration with Google Analytics, and an administrative dashboard for monitoring results
Benefits
- Increase customer satisfaction and loyalty
- Differentiate yourself with an exceptional social experience
- Make it easy for customers to engage through the channels they prefer
- Maximize the business value of your social media strategy
Related Information
Scan the items below for the information you want next. You can place any of these items in your Briefcase, or click the link to read it immediately.
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: Social Experience Overview
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White Paper: CrowdService: Harnessing the Wisdom of Crowds
CrowdService, leveraging the wisdom of your customers to help others, affords not only cost savings but also improves customer experiences and drives loyalty.
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Article: Support Community
RightNow Support Community helps customers build communities around your products and services and inspire brand loyalty.
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Article: Innovation Community
RightNow Innovation Community allows you to connect and collaborate with your customers, so they can help take your products from good to great.
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Flash Demo: RightNow Communities Flash Demo
View the RightNow Communities demo to see how RightNow's online community platform can help you maximize loyalty, improve service, and drive innovation.
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Article: Cloud Monitor
RightNow Cloud Monitor connects you with consumers in the social cloud, so you are never left out of a critical conversation.
Greg Gianforte