From Our Client
Testimonials
“RightNow’s people went above and beyond the call of duty to make sure that DTMO successfully achieved its goals on time and within our budget. This is definitely a great example of how the right COTS solution from the right COTS vendors can deliver significant value to a federal agency with a challenging mission and a challenging deadline.”
- Sharon Roberts, Chief Management Support, Defense Travel Management Office
Solution Benefits
Over-Deliver On Customer Expectations- Deliver accurate, relevant information across all channels
- Personalize interactions
- Communicate effectively—especially in times of emergency
- Real-time engagement (chat, email response, web self-service)
- Organize information, improve response times, satisfaction rates
- Power websites with self-learning knowledge foundations
- Significantly improve service levels across all channels
- Retain and fully leverage institutional knowledge
- Achieve faster call resolution rates and shorten hold times
- Streamline communications with other agencies
- Reduce new agent/staff training time
- 24/7 support through self-service channels
- Increase customer self-service up to 98%
- Reduce inbound email by 30 - 70%
- Reduce inbound calls by 10 - 30%
- Improve employee productivity by up to 20%
- Cut costs by 10-30%
- Meet security (FISMA, DIACAP) via cloud based solution
Client Success
Deliver Great Customer Experiences 8 MILLION CUSTOMERS SERVED DAILYResources
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