From Our Client
Testimonials
"RightNow has completely transformed the way we interact with customers by enabling us to understand and resolve issues with the least amount of time and effort. We can deliver a seamless, world class customer experience across all channels, while aggressively pursuing deeper business insight and greater staff productivity."
- Stormy Simon, SVP of Customer Care and Marketing, Overstock.com
Solution Benefits
Over-Deliver On Customer Expectations- Single application supports cross-channel shopping
- Single view of customer via all channels and interactions captured
- Seamless transition between channels
- Works with eCommerce, mCommerce and fCommerce
- Collects feedback across channels for channel tuning
- Increase online shopping cart sizes and conversion
- Reduce online shopping cart abandonment conversions
- Eliminate wait times for high loyalty customers
- Leverage community knowledge for support and product ideas
- Help social shoppers find and buy your products
- Leverage single application for global expansion initiatives
- Easily resolve customer inquiries
- Intercept customer complaints from the social sphere
- Reduce inbound email by 30 - 70%
- Reduce inbound calls by 10 - 30%
- Improve agent productivity by up to 20%
- Scale to meet seasonal spikes and growing businesses
Client Success
Deliver Great Customer Experiences 8 Million Customers Served DailyResources
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