Latest Product Release

The February 2012 release of Oracle | RightNow CX, we continue our commitment to improving and enhancing the RightNow suite of applications in order to power great customer experiences. Our new Knowledge API allows businesses to strengthen relationships with customers by delivering access to the RightNow Knowledge Foundation through new channels. Multi-Factor Authentication adds additional factors of authentication to build trust and increase confidence among consumers. Enhancements to Social Monitor allow you to accelerate business value by retrieving all posts and delivering them in context. Intent Guide will increase sales and adoption with new features such as Virtual Assistant and enhanced linguistic capabilities. View the RightNow CX February 2012 Capabilities and Benefits document for more details.

Web

• Intent Guide Virtual Assistant, Action Capture Service, and linguistic improvements

Social

•  Facebook Conversation Access within Social Monitor

CX Cloud Platform  

• Knowledge API
• Mulit-Factor Authentication for Desktop and Customer Portal

Oracle | RightNow CX Training

• Oracle | RightNow CX Developer Course

Partner Offerings 

• Linguist IO Language Translation Add-In for Oracle | RightNow
• AmberLeaf Contact Center Assessment Program
• Sitel Cloud Monitor for Social Media Engagement Integration

Product Tutorials

Access online movie tutorials, including an overview of What’s New in RightNow CX February 2012, Engaging Customers over Twitter, and Managing Cloud Searches.

Manuals and Documentation

Take a deeper look at the release and release notes.

Training

Review our new instructor-led training courses.

Support and Release Policies

Review our updated Support and Release Policies for details about how each software release is subject to standard lifecycle and end-of-life.