RightNow CX
RightNow CX Overview
RightNow CX, the customer experience suite, is a total customer experience solution for consumer-centric organizations serious about enabling superior interactions across web, social, and contact center touchpoints. RightNow’s customer experience solutions give companies the ability to coordinate disparate resources across the organization to develop, rapidly execute, and manage a comprehensive customer experience strategy.
Today, consumers are empowered like no other time in history. Although they’ve always had high expectations – to be heard, supported, valued – never before have consumers had such an arsenal of tools at their disposal to ensure those expectations turn into reality. RightNow’s customer experience solutions deliver comprehensive customer experiences that build loyalty, drive revenue, and increase efficiency.
RightNow’s Customer Experience Solution Suite And The Three Experiences That Matter
RightNow CX is a customer experience solution suite that includes a set of applications to address the three experiences that matter most, ensuring a seamless multi-channel experience, regardless of the number or type of interactions initiated.
- RightNow Web Experience
Create a branded online experience that lets customers seamlessly transition from web self-service to online agent assisted email, chat and co-browse channels. - RightNow Social Experience
Brand the social experience, create compelling customer communities and learn from the social conversation. - RightNow Contact Center Experience
Deliver superior customer experiences consistently across multi-channel interactions, maximizing agent productivity, lowering costs, and driving revenue.
"With RightNow, we can make our customers feel good about doing business with us, even as we continue to drive down operating costs. This is great technology for achieving competitive differentiation in a multi-channel world.”- Johanna Muller, VP of Retail Operations, Nine West
RightNow’s customer experience solution suite also includes RightNow Engage, enables organizations to provide seamless, personalized customer experiences through proactive engagement, actionable customer feedback, and deep business insight..
Underlying RightNow’s CX applications is the RightNow CX Cloud Platform, which provides a set of foundational elements that infuse knowledge across the entire customer experience solution suite and provides integration in support of a superior customer experience.
Related Information
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Video: Summit 2009 Keynote - Introducing RightNow CX Video
Greg Gianforte's opening keynote speech kicked off the first day of the RightNow Summit with the introduction of RightNow CX
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Article: RightNow CX Applications
RightNow's full suite of hosted CX software applications further enhance the RightNow CX products.
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White Paper: CX: Harnessing the Consumer Revolution
After decades of being managed consumers are rebelling. Today companies must listen to customers, engage with them proactively and do whatever it takes to ensure every interaction is a positive experience. To do this, you need CX.
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Research & Analysis: RightNow's 4th Annual Customer Experience Impact Report
This survey confirmed, again, that consumers are challenging companies to sit up and take notice; and if they aren’t willing to care for their customers, they will go elsewhere.
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Article: Features
CX is not one-size-fits-all. With over a decade of CRM experience, RightNow has developed an easy CX software solutions framework for pricing and product packaging that fits most clients as a starting point.
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Article: RightNow Global Languages
RightNow offers the broadest language solution of any hosted CX software provider supporting 33 languages and dialects.
Greg Gianforte