RightNow’s phone and multi-channel customer interaction management solution ensures that you make the most out of every conversation by leveraging RightNow’s Dynamic Agent Desktop to provide a single unified view into all customer interactions, regardless of how and when they communicate with you. Even if the customer uses a wide array of your company’s products and services through different groups across your enterprise, our phone and multi-channel customer interaction management solution presents it all in one record so your frontline employees have a unified customer view, and your customers get a unified brand experience.

RightNow's Interaction Management Solution

Create A Unified Experience
  • Single customer record repository of all customer interaction data
  • Multi-channel interaction tracking captures interactions across channels
  • RightNow Knowledge Foundation provides unified visibility to phone, email, chat, and co-browse interaction management
  • Analytics optimizes performance and efficiency with insight to metrics including response times, first contact resolution rates, and answer usefulness
  • RightNow Engage enables interaction-based customer surveys
  • Multi-channel customer choice
  • Consistent customer experience across channels
  • More personalized, targeted customer communication

Next Steps

A Great Customer Experience Starts Here

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