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RightNow CX

Innovation Communities

More and more, customers are clamoring to be heard. And they have a virtually endless supply of good ideas. Find a way to channel their enthusiasm, and your customers will help you drive innovation and build your brand. RightNow’s online community software does just that — allowing you to connect and collaborate with your customers, so they can help take your products from good to great.

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Innovation Communities

Works with this RightNow application:

What Is The Innovation Communities Application?

RightNow’s online community software helps you connect with your most loyal, knowledgeable customers—the ones with strong opinions and great product ideas. The application is fine tuned to fold customers into your ideation and innovation processes, so they can help you identify new business opportunities, guide your product roadmap, prioritize and refine ideas, and develop your next breakthrough product.

Features

  • Ideation Center invites customers to submit ideas and vote for their favorites
  • Concept Tester captures feedback that improves the quality of your product, packaging, ads, and more
  • Discussion Board lets customers share their experiences to stimulate creativity and forge lasting personal connections
  • Integrated with RightNow CX
  • RightNow Engage enables customer feedback surveys

Benefits

  • Accelerate product release cycles
  • Reduce research and development costs
  • Discover profitable new ideas and business opportunities
  • Get customer feedback quickly and cost effectively
  • Improve the quality of new products and services before taking them to market
  • Differentiate your brand by creating a culture of collaboration and openness

Click here for support on RightNow’s online community software.

  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

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    1. Word of Mouth

      Posted 2009-11-09 Read Blog
      Greg GianforteGreg Gianforte,
      CEO and Founder
      RightNow

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