Government

As the government’s leading provider of secure cloud-based customer-focused applications, RightNow provides government software to the public sector across all levels including federal, defense, intelligence community, central/national, and state/local governments.

More than 170 federal, national, state, provincial, and local government agencies world-wide rely on RightNow’s government software to answer the call for greater service.



For more than 10 years RightNow has helped government agencies seamlessly provide the right information, at the right time, across multiple channels to promote transparent, participatory, and collaborative government. We help agencies do this cost effectively by leveraging their existing resources and budget.

Gartner Logo "Defense- and Government-Ready: RightNow is the only vendor to launch a defense and government-ready SaaS product set that adheres to the stringent security and compliance requirements as set out by the various U.S. government regulating bodies."

—Gartner's 2009 Magic Quadrant for E-Service Suites

Take it from our customers:
  • The Centers For Medicare And Medicaid Services citizen-centric website answered more than 99% of visitor’s questions automatically
  • Army Training Help Desk’s customer satisfaction jumped to 75%
  • New York MTA dropped email response times by 80-95%
  • State of Colorado Department of Revenue reduced call center and email volumes by 45%, saving the department more than $5 million
  • Medical Education and Training Campus (METC) implemented RightNow CX in 30 days with secure, Department of Defense ready, RightNow Government Cloud
  • USDA’s Farm Service Agency Weekly used email content to gain greater insight into farmers’ needs and concerns

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Government Cloud Demo

Learn how RightNow’s government hosting supports the needs of U.S. government agencies.