Industry Solutions
Government
Over 160 government agencies worldwide rely on RightNow®’s solutions to answer the call for greater service—providing the right information, at the right time, seamlessly across multiple channels.
Your agency’s organizational mission is important. We’re sure that you’d rather spend most of your time focusing on it, but with service mandates, demanding constituents, and tight or declining budgets, you are instead focusing on how to cope. In addition, you may be facing the retirement of some of your most knowledgeable staff, the pressure to increase business through online channels, and the need to better coordinate your efforts with other agencies. You need help.
Central / National
Central and national governments worldwide such as Department of Health and Ageing, Department for Transport, and New Zealand Immigration Service depend on RightNow’s on demand customer experience management (CX) solutions to deliver consistent, accurate, and up-to-date information to constituents across all channels.
Find out more about Central / National.
State / Local
State, local, regional and provincial governments worldwide such as Gloucestershire County Council, State of Illinois Department of Revenue, and the State of Louisiana Office of e-Services rely on RightNow’s on demand CX solutions to provide an exceptional constituent experience at a lower cost, regardless of channel.
Find out more about State / Local.
Defense
Department of Defense (DoD) and Intelligence Community (IC) organizations including Marine Corps Reserve Mobilization Command and U.S. Army Recruiting Command rely on RightNow’s multi-channel case management solution to manage and support their customers in a manner that is both highly effective and cost-efficient.
Find out more about Defense.
Federal
Government agencies such as USDA Farm Service Agency, U.S. Department of State, and U.S. Postal Service use RightNow’s on demand CX software solutions to deliver great customer experiences while reducing their cost of providing and accessing information, even as customer expectations and the volume of interactions grow.
Find out more about Federal.
Related Information
Scan the items below for the information you want next. You can place any of these items in your Briefcase, or click the link to read it immediately.
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Flash Demo: RightNow Government Cloud Flash Demo
Watch the RightNow Government Cloud Flash Demo to learn how RightNow’s government hosting supports the needs of U.S. government agencies.
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White Paper: Governing in a Time of Change: Five Ways to Improve Constituent Services
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Research & Analysis: Decision Matrix: Selecting a CRM Vendor in Government
CRM provides compelling answers to the challenges facing government – improving operations and delivering better service.
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White Paper: CRM and National Security: Five Essential Software Capabilities
CRM technology can deliver advantages for fulfillment of Department of Defense and Intelligence Community missions.
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Research & Analysis: Nucleus Research ROI Case Study 2008
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Article: RightNow Introduces High Security Hosting for US Department of Defense and Federal Civilian Agencies
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