It’s A Small World
So you’ve stepped into the global marketplace—now you need someone who speaks the language. RightNow offers the broadest language solution of any hosted customer experience management software provider supporting 33 languages and dialects.
Going global means more than just new business. It also means the daunting task of serving customers in different time zones and different native languages. Make sure you’re prepared to take on the world and meet your customers wherever they are.
A Great Customer Experience Comes In Many Languages
We understand your service, sales, and marketing organizations could be located anywhere on the map. That’s why we offer you the most extensive language support of any on demand customer experience management software provider. And, with our hosted delivery model, we can offer you new languages as your business continues to grow.
With our wide-ranging language offerings, many of our clients like Nikon, TomTom, and Electronic Arts (EA), meet and exceed the unique needs of their global customer base by providing world-class customer experiences. EA, for example, has millions of customers all over the world playing a variety of different games. Their customers can ask questions in Korean, German, or Hungarian, and get the exact same answer and exact same customer experience as any other customer around the globe.
Having a unified, global service environment allows EA to provide the premium service that’s expected of them and even helped them win the 2007 Gartner CRM Excellence Award. “RightNow’s technology and people have been extremely important to EA as our business continues to grow and change,” says Boyd Beasely, EA’s Senior Director of Customer Support. “They’re an extremely responsive partner I can count on to work with us as we face the challenges that come with being a market leader on a global scale.”
See how the following language offerings can support your customers:
- Bulgarian
- Chinese (simplified, traditional-Hong Kong (Cantonese), traditional-Taiwan (Mandarin))
- Croatian
- Czech
- Danish
- Dutch
- English (American, Australian, British)
- Estonian
- Finnish
- French (European, Canadian)
- German
- Greek
- Hungarian
- Italian
- Japanese
- Korean
- Latvian
- Lithuanian
- Norwegian
- Polish
- Portuguese (Brazilian)
- Romanian
- Russian
- Serbian
- Slovenian
- Spanish
- Swedish
- Ukrainian
Greg Gianforte