RightNow CX
Feedback
Your customer’s journey doesn’t end with one experience—RightNow Feedback keeps you in step all the way. Capture the voice of your customer at every stage across all experiences—web, chat, voice, social, and email. Customers today are changing the way companies interact with them and sharing their experience with widening circles of community. It’s imperative to track those feelings and opinions using a rapid “sense and respond” approach that immediately delivers specific feedback to frontline employees and enables prompt action, be it correct or proactive. Could there be a sales opportunity or storm brewing in the cloud? Empower your frontline agents with RightNow’s Feedback management solution to keep them informed and ready to respond.
Feedback
Works with these RightNow applications:
RightNow Web Experience
RightNow Contact Center Experience
RightNow Social Experience
RightNow EngageWhat Is The Feedback Application?
RightNow’s Feedback management solution allows agents to solicit and respond to customer feedback in any channel—web, chat, voice, social, and email. The ability to share that feedback across organizations within your enterprise drives sales opportunities and superior customer experiences. Deliver rapid corrective action—or move immediately on a proactive opportunity—with RightNow Feedback.
Tightly integrated into the RightNow CX, our Feedback Management solution is supported by RightNow Knowledge, ensuring you request the right feedback, from the right customers at the right time. Feedback responses are automatically added to the customer’s record within RightNow Contact Center Experience, giving your agents a complete customer view for the next interaction.
Features
Workflow to speed and escalate response from your company
Greg Gianforte