Industry Solutions
Federal Government
Nearly every cabinet-level agency of the U.S. Federal government relies on RightNow®’s customer experience management (CX) solutions to deliver great customer service across all touchpoints while reducing operating costs including, Department of Education, Department of Homeland Security Customs and Border Protection, Health and Human Services, Medicare.gov, Sandia National Labs, Social Security Administration, US Census Bureau, Environmental Protection Agency, and Veterans Affairs.
EPA Came To RightNow
EPA was receiving 90,000 emails monthly. Needless to say, they were overwhelmed. RightNow's self-learning, online knowledge base now helps them answer more than 80 percent of incoming questions without an agent. And inbound emails are down by 70 percent.So Did Medicare
Medicare gets over 1.75 million web page views weekly. With RightNow, nearly 100 percent of visitor questions are answered on the website. Simple as that. Most likely you’re also overwhelmed by customer inquiries So let us help. RightNow has years of experience successfully meeting the needs of public sector agencies. Our multi-channel customer experience management solutions will improve service levels across your agency. Customers can choose to reach you through the phone, email, live chat, or the web, and you can provide them with the information they need, quickly and accurately, every time.With RightNow, Your Agency Can:
- Significantly improve service levels across all channels
- Reduce calls and email inquiries
- Substantially lower costs through self-service
- Communicate effectively—especially in times of emergency
- Retain and fully leverage institutional knowledge
- Streamline communications with other agencies
- Deliver exceptional customer experiences
- Meet and exceed CSLIC recommendations
- Deliver measurable eGovernment success
Related Information
Scan the items below for the information you want next. You can place any of these items in your Briefcase, or click the link to read it immediately.
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White Paper: Governing in a Time of Change: Five Ways to Improve Constituent Services
New strategies that increase efficiency while championing the cause of the happy constituent.
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Research & Analysis: Decision Matrix: Selecting a CRM Vendor in Government
CRM provides compelling answers to the challenges facing government – improving operations and delivering better service.
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Video: US Environmental Protection Agency Highlights Video
RightNow helps fulfill the EPA's mission to protect human health and the environment.
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Webcast On Demand: CRM in Government: Enhancing the Constituent Experience
Join the State of Indiana and Datamonitor to learn how CRM can be used by government agencies to provide more personalized public services and align delivery of services with constituents' needs.
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White Paper: The New Government Agency Contact Center
How often do your service agents hear the same question over and over? Fortunately, this issue is not difficult to resolve.
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Case Study: US EPA Office of Environmental Information
RightNow helps fulfill mission to protect human health and the environment
Greg Gianforte