With over a decade of CRM experience, RightNow has developed an easy framework for pricing and product packaging that fits most customers as a starting point. Additional functionality is available through applications that support your customers' web, social and contact center experiences with RightNow’s on demand CX software solutions. Prices start at $110 per user per month.
Feel free to skip to a summary feature list below. And if you don’t see what you are looking for, just contact us, we can discuss how RightNow CX can meet your needs.
RightNow CX
RightNow CX, the customer experience suite, will help you grow sales and increase efficiency by delivering superior customer experiences across web, social and contact center touch points.- RightNow Web Experience
- RightNow Social Experience
- RightNow Contact Center Experience
- RightNow Engage
- RightNow CX Platform
RightNow Web Experience
Seamlessly integrates into an existing web infrastructure for a fully branded online customer experience. When consumers visit a website they should be able to quickly and easily find what they’re looking for. The web experience must be interactive, engaging, and branded to create “stickiness.” A great web experience should also allow a customer to seamlessly transition across web self-service, agent online, mobile devices and telephone assistance based on their needs.
RightNow Social Experience
Taps social networking to promote brands, facilitate community, address customer concerns and drive revenue. Opinions are being formed and decisions being made about products and services without company involvement – on social networking sites like YouTube, Twitter, and Facebooks, and on blogs and in online communities. Companies need to have a presence on the social web, must engage with customers through corporate sponsored communities and must take advantage of the power of the social web rather than be at its mercy.
RightNow Contact Center Experience
Delivers superior multi-channel customer experiences via phone, e-mail, online chat and voice self service. When a customer picks up the phone – either to speak with an agent, or interact through voice self service – they must be able to quickly and efficiently achieve their goals. Agents need a powerful agent desktop that is infused with knowledge. IVR menus should be intuitive, even speech driven.
- Phone and Multi-Channel Interaction Management
- Case Management
- Voice Automation
- Contact Center Experience Design
- Desktop Workflow
- Agent Scripting
- Contextual Workspaces
RightNow Engage
Delivers deep customer insights and enables proactive, relevant customer communications, which build loyalty and drive revenue across the horizontal business processes of sales, marketing and voice of the customer. These capabilities, which span web, social and contact center experiences.
RightNow CX Platform
Provides a set of foundational elements that infuse knowledge across the entire suite and provide integration and mission-critical SaaS to support a superior customer experience.
Greg Gianforte