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  • Enterprise Analytics

Enterprise Analytics

Advanced, Real-Time Reporting For A Complete Business Intelligence Solution

Enterprise Analytics extends reporting capabilities to ensure you are engaging the right customer with a great customer experience. This tool augments our real-time analytics and operational reporting with an advanced data warehouse for deeper understanding and advanced business insight. Enterprise Analytics allows you to quickly identify opportunities to optimize processes, increase customer satisfaction (CSAT), reduce costs, and drive other business improvements.

  • Demo: Enterprise Analytics converts disparate data into actionable insight.
  • Data Sheet: Enterprise Analytics extends reporting capabilities for a complete business intelligence solution.
  • Pricing: Learn about solution pricing.
Chat with an Expert Chat with an Expert
 

Enterprise Analytics Benefits

Overdeliver On Customer Expectations

Business Challenges

  • Significant performance and scalability issues
  • Limited ability to gain a complete, accurate, and consistent view of the business
  • No way to integrate data across multiple systems and sources
  • Burden of purchasing, deploying, and managing several solution components separately

Features

  • Data warehouse to support high-volume analysis
  • Single consolidated solution platform with managed services
  • Advanced trending, time slice analysis, and predictive analysis
  • Extensive library of preconfigured metrics
  • Premapped data warehouse fields for rapid deployment

Benefits

  • Advanced insight with an on demand data warehouse
  • Complete view across many data sources
  • Enterprise performance, scalability, and security
  • Fast to deploy, easy to administer 
  • Business-user friendly

Resources

You Might Also Be Interested In...
  • Best Practices Guide Web Experience 2.62 MB
  • Best Practices Guide How To Improve Reporting Performance 1.56 MB
  • Video Engage Overview 1:53

Next Steps

A Great Customer Experience Starts Here
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Business Intelligence Solutions Demo

Watch how RightNow can help you report on customer experience proccesses spanning all touch points to achieve timely, accurate and actional insights.


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