
For today’s enterprises, data resides across many systems in your organization and increasingly in the cloud, limiting your ability to gain an accurate view of your customers and business. RightNow CX software solution solves this problem with RightNow’s Enterprise Analytics business intelligence solution, which augments RightNow’s real-time operational reporting with advanced data warehouse and business intelligence capabilities.
Works with these RightNow applications:
As part of RightNow Engage, RightNow Enterprise Analytics leverages an on demand data mart designed specifically to provide the advanced business insight often hidden beneath the surface. Sophisticated historical trending, time-slice analyses, predictive analytics, and more, deliver the deep insight required to put performance into context, and point you where you need to go. RightNow's Enterprise Analytics business intelligence solution allows you to quickly identify opportunities to optimize processes, increase customer satisfaction (CSAT), reduce costs and drive other business improvements. The RightNow Enterprise Analytics business intelligence solution drives deep business understanding to ensure that your customer experience remains responsive and superior across the customer experiences that really matter—web, social, and contact center.
With RightNow Enterprise Analytics, you can determine where problems started, pinpoint root causes, and take immediate, corrective action to move your business forward effectively.