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RightNow CX

Enterprise Analytics

For today’s enterprises, data resides across many systems in your organization and increasingly in the cloud, limiting your ability to gain an accurate view of your customers and business. RightNow CX software solution solves this problem with RightNow’s Enterprise Analytics business intelligence solution, which augments RightNow’s real-time operational reporting with advanced data warehouse and business intelligence capabilities.

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Enterprise Analytics

Works with these RightNow applications:

What Is The Enterprise Analytics Application?

As part of RightNow Engage, RightNow Enterprise Analytics leverages an on demand data mart designed specifically to provide the advanced business insight often hidden beneath the surface. Sophisticated historical trending, time-slice analyses, predictive analytics, and more, deliver the deep insight required to put performance into context, and point you where you need to go. RightNow's Enterprise Analytics business intelligence solution allows you to quickly identify opportunities to optimize processes, increase customer satisfaction (CSAT), reduce costs and drive other business improvements. The RightNow Enterprise Analytics business intelligence solution drives deep business understanding to ensure that your customer experience remains responsive and superior across the customer experiences that really matter—web, social, and contact center.

With RightNow Enterprise Analytics, you can determine where problems started, pinpoint root causes, and take immediate, corrective action to move your business forward effectively.

Features

  • Data mart to support scalable, high-volume analysis optimized for large data volume
  • Intuitive interface enables business users to ask sophisticated business questions and get real-time answers without calling IT
  • Advanced trending, time-slice analyses, predictive analyses and analyses requiring complex, intensive calculations
  • Single, consolidated solution platform with managed services: no need to purchase, deploy and manage traditional BI solution components separately
  • Enterprise integration: Easily incorporate data from RightNow Web Experience, RightNow Social Experience, RightNow Contact Center Experience and RightNow Engage and external application across the enterprise

Benefits

  • Advanced business insight
  • Spot and act upon key trends
  • High performance
  • Analyze activities across all channels
  • Simplify deployment, ease administration and reduce costs
  • Facilitate easy, flexible ad-hoc reporting
  • Expedites solution implementation

  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

    • RightNow Web Experience

      Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.

      Find Out How

    • RightNow Social Experience

      Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas.

      Find Out How

    • RightNow Contact Center Experience

      Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.

      Find Out How

    • RightNow Engage

      Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • CX Platform

    CX Platform
    Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How

    • Knowledge Management

      Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction.

      Find Out How

    • Enterprise Integration

      RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems.

      Find Out How

    • Mission-Critical SaaS

      Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand.

      Find Out How

    • Current Release

      RightNow releases its CX software solution four times a year. Learn more about the latest release.

      Find Out How
  • Services

    Services
    RightNow has one of the highest client retention rates, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How

  • Customer Experience Blog

    1. Word of Mouth

      Posted 2009-11-09 Read Blog
      Greg GianforteGreg Gianforte,
      CEO and Founder
      RightNow

  • Most Asked Questions

  • Content Library