RightNow CX
RightNow Engage Overview 
A critical component of a great customer experience is proactive engagement, but to be effective you need to know, when is the right time and what is the best way to communicate?
As part of
RightNow CX, RightNow Engage provides a powerful set of customer experience applications that deliver deep customer insights and enable proactive, relevant customer communications. Ensure you are building loyalty and driving revenue by communicating the right message, to the right person, at the right time across your
web,
social, and
contact center experiences with RightNow’s customer experience applications.
“RightNow allows iRobot to collect valuable feedback from our customers. That ability to hear the customer’s voice and quickly respond to it is a major business advantage.” - Maryellen Abreu, Director of Global Technical Support, iRobot

RightNow Engage Includes
Marketing
Sales
Feedback
Analytics
Built on RightNow CX Platform, infusing knowledge across the entire suite and providing integration and mission critical SaaS delivery
RightNow Engage Benefits
- Provides deep customer insights and shares them across your organizations
- Supports revenue generation
- Delivers a branded customer experience with targeted, personalized messages
- Captures and integrates customer feedback across channels, creating actionable business insight
- Enhances operational efficiencies
- Gathers and shares knowledge from customer interactions