RightNow CX
Email Management
When customers take the time to send an email, they expect a quick and meaningful response. As a preferred interaction channel, email communication is an effective way for organizations to answer questions, resolve issues and guide your customers along the customer journey.
RightNow Web ExperienceWhat Is The Email Management Application?
RightNow’s Email Management solution ensures quality communication and timely responses. We help you leverage the web, and specifically your deployment of Customer Portal, as a relationship-building tool; configurable web forms help customers provide all you need to appropriately address their concerns, ensuring accurate responses and better first-contact resolution. Our Email Management solution enables you to respond to customer email inquiries rapidly and with accurate information, tracking the progress of every email through escalation and ensuring that no email is left unanswered. With attribute-based routing capabilities, consumers can be sure that their questions are answered by the agent with the right skill set to address the specific customer situation.
Features
Integrated into RightNow Web Experience through Customer Portal
Benefits
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Greg Gianforte