RightNow CX
Customer Portal
Now more than ever, a positive customer experience is expected to be a basic and critical component of any offering, and not just a competitive differentiator. Organizations that attempt to deliver on these consumer expectations by turning to web self-service as the answer often find themselves with a static solution that they quickly out grow. True, they are able to provide their customers with round-the-clock customer support, but are they able to provide them with a fully integrated web experience that grows dynamically with the business and empowers customers anywhere online?
RightNow Web ExperienceWhat Is The Customer Portal Application?
RightNow’s Customer Portal solution is an application that provides organizations with an out-of-the-box web experience, with the look and feel of your existing web presence. Our Customer Portal solution allows for rapid delivery of web self-service environments that give consumers access to relevant and consistent answers to their questions. Because the Customer Portal solution is supported by RightNow Knowledge Management, the self-learning knowledge foundation of organizational, customer and community provided data, customer’s navigating your website can be confident that they are receiving the right answer to their question from the right source every time.
Features
Out-of-the-box template support for branded web-self service pages with best practices and is tested for accessibility needs
Greg Gianforte