RightNow CX
Contact Center Experience Overview 
RightNow Contact Center Experience delivers superior customer experiences consistently across phone and multi-channel interactions, while maximizing agent productivity, lowering costs, and driving revenue.
As part of
RightNow CX, our contact center applications empower both customers and agents to find what they need quickly. Over the phone, customers can use their natural voice to find information 24x7 or tobe intelligently routed to an agent. They can also choose to interact with agents via
email or
chat. Most importantly, with any transition across channels, including the
web, the customer interaction thread is maintained with RightNow's contact center applications to ensure a consistent cross-channel customer experience.
Agents provide a great customer experience through RightNow’s contact center applications, which empower agents to work smarter by presenting contextually relevant information based on the interaction at hand.
“RightNow has completely transformed the way Overstock.com interacts with customers by enabling us to understand and resolve issues with the least amount of time and effort. The result is happier, more loyal customers, significantly lower contact center costs, and a vastly more scalable business model.” - Stormy Simon, Senior VP of Customer Care and Branding, Overstock.com

RightNow Contact Center Experience Includes
RightNow Contact Center Experience Benefits
- Deliver superior customer experiences over the phone
- Empower customers to use the channel of their choice
- Provide consistent experiences across channels
- Extend interaction best practices throughout the contact center
- Boost agent productivity
- Ramp up new agents more quickly and reduce training time
- Engage customers proactively
- Help agents drive revenue