RightNow CX
Contact Center Experience Overview 
RightNow Contact Center Experience delivers superior customer experiences consistently across phone and multi-channel interactions, while maximizing agent productivity, lowering costs, and driving revenue.
“RightNow has completely transformed the way Overstock.com interacts with customers by enabling us to understand and resolve issues with the least amount of time and effort. The result is happier, more loyal customers, significantly lower contact center costs, and a vastly more scalable business model.” - Stormy Simon, Senior VP of Customer Care and Branding, Overstock.com
RightNow Contact Center Experience Includes
- Intelligent Voice Automation – Identify, segment, and route callers to appropriate resource via self-service or agent assistance
- Dynamic Agent Desktop – Manage multi-channel customer interactions with knowledge-enabled agent desktop
- Contact Center Experience Designer - design complete customer experience best practices into every customer interaction.
- Leverages RightNow Engage for customer insights and proactive, relevant customer communication that builds loyalty and drives revenue
- Built on RightNow CX Cloud Platform, infusing knowledge and providing integration across the entire suite
RightNow Contact Center Experience Benefits
- Deliver superior customer experiences over the phone
- Empower customers to use the channel of their choice
- Provide consistent experiences across channels
- Extend interaction best practices throughout the contact center
- Boost agent productivity
- Ramp up new agents more quickly and reduce training time
- Engage customers proactively
- Help agents drive revenue
Related Information
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White Paper: CX: Harnessing the Consumer Revolution
After decades of being managed consumers are rebelling. Today companies must listen to customers, engage with them proactively and do whatever it takes to ensure every interaction is a positive experience. To do this, you need CX.
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Flash Demo: RightNow Contact Center Flash Demo
View this contact center flash demo to learn how our on demand contact center solution provides powerful capabilities to help you engage proactively and efficiently with your customers.
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Research & Analysis: RightNow Multi-Channel Contact Center Benchmark Report
Learn how today’s businesses are making the transition to a multi-channel contact center.
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Video: 8 Steps to Great Customer Experiences: the Customer’s Perspective Video
Listen to Electronic Arts, Shaklee, and various other RightNow clients talk about how RightNow's 8 Steps are helping them deliver superior customer experiences.
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White Paper: Contact Center ’09: Five Steps to a Lean, Customer-Centric Organization
Want to increase efficiency without sacrificing service quality? Learn the five steps to creating a lean contact center that exceeds customer expectations.
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Video: 8 Steps to Improve Customer Experiences Video
This video features RightNow CEO and founder Greg Gianforte presenting RightNow’s 8 Steps to Improve Customer Experiences.
Greg Gianforte