RightNow CX
RightNow Connect™
Our on demand RightNow CX applications fully integrate with your enterprise through RightNow Connect, one of the foundational elements delivered in the RightNow Platform. RightNow’s applications easily co-exist within your enterprise infrastructure for fast and cost effective integration across the agent desktop, business applications, data, and telephony. With RightNow Connect, you can extend knowledge to and from the enterprise directly from the customer touch points.
RightNow Connect™
Works with these RightNow applications:
RightNow Web Experience
RightNow Contact Center Experience
RightNow Social Experience
RightNow EngageWhat Is The Connect Application?
RightNow Connect facilitates rapid and cost effective integrations that make customer knowledge gathered through RightNow CX solutions available to your enterprise. That means better business decisions that support superior customer experiences. Industry standard APIs and SOA Architecture are among the features that enable integration with popular back office solutions such as SAP, Oracle and call center applications with minimal IT overhead.
Features
- Industry Standard APIs enable cost effectively development of robust integrations
- Packaged integrations to applications such as SAP and Oracle
- Communication Integration to common call center services like Genesys
- SOA architecture enables on-demand enterprise integrations
- Developer Community facilitates collaboration among developers.
Benefits
- Makes relevant customer knowledge available across the enterprise
- Makes relevant enterprise knowledge deployed across frontlines
- Build broad integrations quickly
- Can include partners and supplier networks
- Take advantage of SaaS time-to-value and reduce IT risks
Greg Gianforte