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RightNow CX

Co-Browse

Visitors who can’t find what they need quickly and easily on your website probably won’t stick around, resulting in loss opportunities and dissatisfied customers. No matter how straightforward of a web self-service experience you offer, visitors often require additional agent based assistance to get through a purchase, to find the right product information or to get the right answers to their questions.

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Co-Browse

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What Is The Co-Browse Application?

Our Co-Browsing tools extend the value of the web experience by providing a visual connection between agents and their online visitors. Coupled with a Chat session or phone call, agents are able to provide expert support by guiding customers through the website in real-time using our Co-Browsing tools, helping the consumer to achieve their intended goal. By adding Co-Browsing tools to an already rich web experience delivered through Customer Portal, you have the ability to create more personal consumer interactions resulting in increased sales conversion rates, shorten issue resolution times and happier customers. Co-Browse, delivered as part of the RightNow Web Experience, is an easy to use and deploy application that with all major browsers and on all commercial operating platforms.

Features

  • 100% browser based
  • Sensitive field agent redaction
  • Compatible with Web 2.0 technologies including Ajax, Flash, .NET, Silverlight, Applets, ActiveX Controls, Dynamic Pop-Ups, Complex JavaScript, Secure Pages
  • Works across all commercial firewalls and browser pop-up blockers
  • Integrated into RightNow Web Experience through Customer Portal
  • Integrated into the RightNow Contact Center Experience through Dynamic Agent Desktop

Benefits

  • Increase RightNow Web Experience “stickiness”
  • Increase sales conversion rates
  • Reduce sales cycle or transaction time
  • Increased first call resolution

  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

    • RightNow Web Experience

      Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.

      Find Out How

    • RightNow Social Experience

      Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas.

      Find Out How

    • RightNow Contact Center Experience

      Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.

      Find Out How

    • RightNow Engage

      Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • CX Platform

    CX Platform
    Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How

    • Knowledge Management

      Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction.

      Find Out How

    • Enterprise Integration

      RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems.

      Find Out How

    • Mission-Critical SaaS

      Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand.

      Find Out How

    • Current Release

      RightNow releases its CX software solution four times a year. Learn more about the latest release.

      Find Out How
  • Services

    Services
    RightNow has one of the highest client retention rates, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How

  • Customer Experience Blog

    1. Summit 09 Europe

      Posted 2009-11-05 Read Blog
      Jason MittelstaedtJason Mittelstaedt,
      Chief Marketing Officer
      RightNow Technologies

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