Co-Browse Benefits
Overdeliver On Customer Expectations
Business Challenges
- Website abandonment due to complex navigation
- Complicated web forms confuse customers
- Customers unable to resolve issues without agent assistance
- Long contact center issue resolution times
- Need to increase future self-service
Features
- 100% browser-based, nothing for customers to download or install
- Hides sensitive fields such as credit card numbers from the agent
- Works with complex pages and technologies—Ajax, Flash, .NET, Applets, ActiveX, etc.
- Supports security protocols and will not trigger pop-up blockers or invoke security alerts
- Works across all commercial firewalls and browser pop-up blockers
Benefits
- Enables faster resolution, reducing average handle times
- Improves agent efficiency
- Shortens sales cycles
- Increases conversion rates
- Increases cross-sell and upsell
Resources
You Might Also Be Interested In...Next Steps
A Great Customer Experience Starts Here-
Do You Have Questions?
- Call
- 1-866-630-7669
- Send Sales an Email
- Chat
- Chat Now
- Help
- Contact Support
-
Want To See How RightNow CX Works With Your Brand?
-
Like To See An Example Of RightNow CX In Action?
All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Note to Partners