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RightNow CX

Chat

A branded online web experience should facilitate easy transitions from web self-service to agent assisted support, based on the consumer’s level of need. Live chat customer service software, a part of the RightNow Web Experience makes it easy for customers to continue their journey on the web while receiving the agent based assistance required to move them closer to their research, purchase or support goals.

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Chat

Works with this RightNow application:

What Is The Chat Application?

RightNow’s live chat customer service software facilitates real-time, online chat sessions between your agents and customers visiting your website. As a stand-alone application, or delivered as part of a comprehensive RightNow Web Experience, RightNow’s live Chat customer service software can be configured to meet your organization’s unique requirements. Chat sessions can be initiated by an agent or by a customer through out-of-the-box Customer Portal websites. RightNow Web Designer, enables you to make Chat available throughout your website, anywhere online agent assistance will help to resolve customer issues and increase purchase conversion rates.

Features

Benefits

  • Positively impact the Web Experience based on a consumer’s needs or online behavior
  • Give your customer’s insight and control over their Web Experience
  • Decrease shopping cart abandon rates and increase up-sell success
  • Seamlessly escalate consumers on a single chat session to the required subject matter expert
  • Make sure that valuable Chat interactions are captured and acted on by an agent

  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

    • RightNow Web Experience

      Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.

      Find Out How

    • RightNow Social Experience

      Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas.

      Find Out How

    • RightNow Contact Center Experience

      Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.

      Find Out How

    • RightNow Engage

      Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • CX Platform

    CX Platform
    Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How

    • Knowledge Management

      Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction.

      Find Out How

    • Enterprise Integration

      RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems.

      Find Out How

    • Mission-Critical SaaS

      Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand.

      Find Out How

    • Current Release

      RightNow releases its CX software solution four times a year. Learn more about the latest release.

      Find Out How
  • Services

    Services
    RightNow has one of the highest client retention rates, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How

  • Customer Experience Blog

    1. Summit 09 Europe

      Posted 2009-11-05 Read Blog
      Jason MittelstaedtJason Mittelstaedt,
      Chief Marketing Officer
      RightNow Technologies

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