From Our Client
Testimonials
"RightNow worked like a miracle for us. Our website has been transformed into a far more effective channel for meeting our constituents’ daily information needs, and I can spend more of my time on high-value tasks—instead of wading through a seemingly endless queue of inbox messages.”
- Jeff Kerby, National Web Program Manager, USDA Farm Service Agency
Solution Benefits
Over-Deliver On Customer Expectations- Empower customers, create community, and foster learning
- Gather feedback from citizens and take immediate action
- Adhere to security requirements with a cloud-based solution
- Provide information seamlessly across multiple channels
- Drive engagement, collaboration, and transparency
- Communicate effectively—especially in times of emergency
- Improve service levels across all channels
- Reduce inbound calls and emails
- Retain and fully leverage institutional knowledge
- Offer agents complete visibility of past customer interactions
- Improve agent productivity both in office and remotely
- Flexible response to public expectations and agency requirements
- Reduce agent training time in support of seasonal spikes
- Increase self-service up to 98%
- Reduce inbound email by 30 – 70%
- Reduce inbound calls by 10 – 30%
- Cut costs by 10-30%
- Improve employee productivity by up to 20%
- Launch new initiatives with cloud pilots
Client Success
Deliver Great Customer Experiences 8 MILLION CUSTOMERS SERVED DAILYResources
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