Industry Solutions
Central and National Government
Central and National governments worldwide rely on RightNow® solutions to meet the growing needs of their constituents across every communications channel. Our clients include: Department of Health and Ageing, Department for Transport, DEWR- Employment Systems, New Zealand Immigration Service, and The Planning Portal.
If you feel your constituents are becoming more and more demanding, you’re right. After all, they are comparing their experiences with your agency to the very best of their experiences as consumers. Can you keep up with their expectations on your budget?
Reach Constituents Across Your Country
Our on demand Customer Experience Manageent software solution can help your central or national government agency to deliver exceptional experiences. With RightNow, constituents across your country can quickly get the information they need from you, when they need it, across every communication channel… while you reduce operating costs.
RightNow has years of successful experience in meeting the needs of public sector agencies. You can use our experience to your advantage as you design, implement, manage, and improve your constituent-facing operations.
With RightNow’s On Demand Customer Experience Management Solution, Central And National Government Agencies Can:
- Optimize the constituent experience cost-effectively, at every touchpoint
- Reduce staffing requirements and increase productivity
- Capture staff knowledge and leverage it across all constituent-facing operations
- Deliver consistent, accurate, and up-to-date information to constituents across all channels
- Cut costs through web self-service
- Seamlessly support customers in 33 languages and dialects
Related Information
Scan the items below for the information you want next. You can place any of these items in your Briefcase, or click the link to read it immediately.
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Case Study: US EPA Office of Environmental Information
RightNow helps fulfill mission to protect human health and the environment
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Video: US Environmental Protection Agency Highlights Video
RightNow helps fulfill the EPA's mission to protect human health and the environment.
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Case Study: Centers for Medicare and Medicaid
With RightNow®, The Centers for Medicare and Medicaid Services cost-efficiently deliver critical information to 80 million
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Research & Analysis: Decision Matrix: Selecting a CRM Vendor in Government
CRM provides compelling answers to the challenges facing government – improving operations and delivering better service.
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Webcast On Demand: CRM in Government: Enhancing the Constituent Experience
Join the State of Indiana and Datamonitor to learn how CRM can be used by government agencies to provide more personalized public services and align delivery of services with constituents' needs.
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White Paper: Governing in a Time of Change: Five Ways to Improve Constituent Services
New strategies that increase efficiency while championing the cause of the happy constituent.
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Customer Experience Blog
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Summit 09 Europe
Posted 2009-11-05 Read Blog
Jason Mittelstaedt,
Chief Marketing Officer
RightNow Technologies
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