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RightNow CX

Analytics

Your customers are your most valuable asset—RightNow’s Analytics business intelligence software helps you gain the most from their interactions and feedback to drive an even better experience. Insight supported by data drives accurate business decisions and more proactive interactions. RightNow Analytics delivers real-time insight across RightNow CX with operational reports and dashboards.

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Analytics

Works with these RightNow applications:

What Is The Analytics Application?

RightNow’s Analytics business intelligence software drives deep levels of business insight through powerful tools that help you gain the most from the RightNow CX solution and from every customer interaction across the three experiences that matter - web, social, and contact center. RightNow Analytics also provides insight to RightNow Engage interactions including your customer’s Sales, Marketing, and Feedback activity.

RighNow Analytics business intelligence software provides more than 600+ role-based standard CX Analytics reports and dashboards to help you measure your most critical performance metrics and quickly respond to changing business conditions. With an easy drag-and-drop design, custom reports and dashboards can be easily built, shared and incorporated in the RightNow on demand desktop giving your contact center agents a complete customer view for the next interaction.  In addition to RightNow’s operational Analytics, RightNow Enterprise Analytics capabilities include data mart, trending, time-slice analyses, predictive analytics capabilities.

Features

Benefits

  • Deliver real-time business operations knowledge about your business
  • Drive rapid response to shifts in customer activity
  • Drive better business decisions based on empirical data
  • Understand customers individually and across markets
  • Drive more proactive communication
  • Support revenue generation through keen insight

  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

    • RightNow Web Experience

      Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.

      Find Out How

    • RightNow Social Experience

      Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas.

      Find Out How

    • RightNow Contact Center Experience

      Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.

      Find Out How

    • RightNow Engage

      Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • CX Platform

    CX Platform
    Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How

    • Knowledge Management

      Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction.

      Find Out How

    • Enterprise Integration

      RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems.

      Find Out How

    • Mission-Critical SaaS

      Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand.

      Find Out How

    • Current Release

      RightNow releases its CX software solution four times a year. Learn more about the latest release.

      Find Out How
  • Services

    Services
    RightNow has one of the highest client retention rates, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How

  • Customer Experience Blog

    1. Word of Mouth

      Posted 2009-11-09 Read Blog
      Greg GianforteGreg Gianforte,
      CEO and Founder
      RightNow

  • Most Asked Questions

  • Content Library