They spend their money; they have their expectations. And why shouldn't they? The money they spend on your product could just as easily have been spent on your competitors' products...or rent for that matter. When they give their money to you, however, they like to be reminded that it was the right choice. They are your customers and, without them, you simply wouldn't exist. That is why customer relations and powerful customer experience management (CX) software are so important to the customer experience and customer retention.
At RightNow, we design CX software with the customer experience in mind. This means that all of the products in our CX software suite are fully interoperable and work together to deliver results across multiple communication channels and multiple customer interaction scenarios. Please explore our CX Suite overview page to learn more about RightNow's on demand CX software solutions.
The RightNow CX Software Suite
RightNow offers a complete CX solution. With each CX software application, you gain powerful, results-driven capabilities that excel in the tasks they are specifically designed for, while complementing the other CX software applications in the suite. This type of integration ensures that, as your organization grows, your CX solution can grow with it.
- RightNow Web Experience - Create a branded online experience that lets customers seamlessly transition from web self-service to online agent assisted email, chat and co-browse channels.
- RightNow Social Experience - Brand the social experience, create compelling customer communities and learn from the social conversation.
- RightNow Contact Center Experience - Deliver superior customer experiences consistently across multi-channel interactions, maximizing agent productivity, lowering costs, and driving revenue.
RightNow CX also includes RightNow Engage which provides applications to deliver deep customer insights and enable proactive, relevant customer communications which build loyalty and drive revenue across the web, social, and contact center experiences.
Underlying RightNow’s CX applications is the RightNow CX Platform, which provides a set of foundational elements that infuse knowledge across the entire suite and provide integration and mission critical SaaS that support a superior customer experience.
Better CX software can create a better customer experience. That sentiment drives our business model. It can drive yours, too.
Learn More about CX Software from RightNow
If you are interested in improving the customer experience and watching your customer retention grow, you need to understand how intelligent Customer software can make that happen. To learn more about RightNow's CX software, contact us today.
Greg Gianforte