CX Software Solutions

Integrated CX Software Solutions

Quite simply, it's about the customer experience. In fact, it's always been about the customer experience. Over the course of time, however, CRM software manufacturers have dressed up their products with so many bells and whistles to impress companies that the focus on providing a better customer experience seems to have been lost in the shuffle.

RightNow keeps the customer experience, and the results good customer experience management brings, as the focus of every CX software solution we offer. We make it simple to document and gather every detail from every customer interaction across every communication channel. You can follow sales leads as they become customers. You can follow new customers as they become repeat customers. In short, you can create a better customer experience.

• RightNow Web Expeiece - Create a branded online experience that lets customers seamlessly transition from web self-service to online agent assisted email, chat, and co-browse channels.
• RightNow Social Experience - Brand the social experience, create compelling customer communities and learn from the social conversation.
• RightNow Contact Center Experience - Deliver superior customer experiences consistently across multi-channel interactions, maximizing agent productivity, lowering costs, and driving revenue.

RightNow CX also includes RightNow Engage which provides applications to deliver deep customer insights and enable proactive, relevant customer communications which build loyalty and drive revenue across the web, social, and contact center experiences.

Underlying RightNow’s CX applications is the RightNow CX Platform, which provides a set of foundational elements that infuse knowledge across the entire suite and provide integration and mission critical SaaS that support a superior customer experience.

Right message. Right person. Right feedback. RightNow.

Learn More About CX Software Solutions

From your first interaction with a customer, and every ensuing interaction, you have an opportunity to create a better customer experience. And because each interaction builds off the previous, having an accurate and comprehensive customer profile makes all the difference.

For more information regarding the ways RightNow CX software solutions can help your organization create a better customer experience, contact us today.