RightNow CX Sales Force Automation
When it comes to selling, one of the most important aspects that can make or break a deal is your relationship with the customer and prospect. Your customer needs to feel like they're your most important contact, and that you will do everything in your power to ensure that the sales process runs smoothly. In order to keep up with the constant juggling of relationships that is often found in the sales world, you need the tools that will empower you through every step of the sales process. From sales lead management and opportunity tracking, to quote, proposal, and contract generation, having the right CX sales force automation software can save you valuable time and attention that should be focused on the customer.
Sales is a key application within RightNow Engage and is a sales force automation solution that provides your team with the tools they need to build and maintain strong customer relationships with potential and existing customers. Featuring technology that gives comprehensive customer insight, our CX sales force automation software empowers your sales force to deliver precise and personalized information across every channel of communication, resulting in increased business growth and satisfied customers.
To learn more about CX sales force automation software from RightNow, simply contact us today.
CX Sales Force Automation Software Components
The sales process has multiple stages. From the moment you discover a lead, to the moment you close the sale; each next step is as important as the last. RightNow Sales is a complete CX sales force automation solution that contains the intuitive functionality you need to manage each integral stage of the sales process.
RightNow's Comprehensive CX Sales Force Automation Software Includes The Following Components:
Territory and Quota Management - To effectively manage your prospects, each member of your sales force must have the ability to completely focus on his or her area of responsibility. Whether your areas are defined by geographical boundaries, customer names, or product lines, it is essential that your reps are able to focus on their territory and meet appropriate sales goals. RightNow's CX sales force automation software solution simplifies the territory and quota management process by providing flexible territory assignment and routing capabilities, and delivering real-time performance metrics and projections.
Sales Methodology Implementation - If your company implements a best-practice sales methodology, chances are that you're 17% more successful than those who don't. Sales methodologies empower every team member, even the newest ones, to perform like your most seasoned sales team members. Sales strategies that RightNow's CX sales force automation software supports include CustomerCentric Selling®, Miller Heiman®, Solution Selling®, and more. In addition to supporting these proven sales methodologies, you can also implement your own experience-based sales force methodologies.
Quote, Proposal, and Contract Generation - While preparing quotes, contracts, and proposals are necessary components of the sales process, they also cost valuable time and money that could be spent on new sales opportunities. These documents, when prepared by your busy sales force, can include costly errors that can lose deals, margins, or customers. RightNow's CX sales force automation software provides you with a solution to these problems by automating the document creation process. By taking advantage of our CX sales force automation software solution, your business can save time and money while boosting sales team productivity.
Learn more about RightNow Sales by reading one of our CX sales force automation white papers.
RightNow CX Sales Force Automation Delivers Full Customer Insight
The sales process doesn't always end when your sales force closes the deal. In order to fully benefit from the lifetime value of the customer, your entire organization must foster strong relationships by delivering consistent customer experiences. By utilizing RightNow Web Experience, Social Experience, RightNow Contact Center, RightNow Engage, and our other customer experience management solutions, our CX sales force automation software provides the functionality you need to allow every customer touch-point, on the web, in the contact center and in the social world, to have full insight into the customer.
Learn more about the RightNow Solution including our CX sales force automation software.
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Customer Experience Blog
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Summit 09 Europe
Posted 2009-11-05 Read Blog
Jason Mittelstaedt,
Chief Marketing Officer
RightNow Technologies
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