RightNow CX Platform
Security
Security isn’t something to tack on as an afterthought. At RightNow®, security is in our DNA. In order to provide enterprise-class hosted Customer Experience Management that meets the demands of global organizations, RightNow takes a layered and cross-disciplinary approach. We know the security practices for every part of our Customer Experience Management software applications are a critical part of the due diligence process conducted by prospective customers. Security practices add considerably to the overall value proposition we deliver as part of our on demand hosted Customer Experience Management solution.
Detailed policies and cross-discipline leadership direct our approach to physical, server, network, storage and backup, application, and procedural security. We take pride in delivering a security model for our Customer Experience Management software and products that satisfies organizations such as the EPA, the U.S. Department of Agriculture, and hundreds of private sector companies. Legal or regulatory compliance issues are not only easily met but easily accessed for required reporting.
Protect Your Business—And Your Customers
Security is vital to protecting your business and your customers and providing for a superior customer experience. Our security processes include:
- A full-time security officer and a dedicated security staff
- Daily external vulnerability assessments using QualysGuard
- Network intrusion detection at all data centers
- Third party security audits quarterly
- Secure, encrypted access provided to customers
- Remote administration that is encrypted and controlled
- Administration performed through HMS authentication
- Auditable access and transaction logging
- Change management through RedHat Satellite Server
- Mandatory biometric scanning, 7/24/365
- Bomb and penetration resistant facilities
Our Customer Experience Management data centers in London, Chicago, New Jersey, and California are all Tier IV Carrier Class. These are commercial co-location facilities that meet our strict standards in their operations. Hosted Customer Experience Management headquarters is our own development center in Bozeman, Montana which also features a small internal data center. All our facilities replicate in real-time to a hosting center in Chicago for disaster recovery purposes.
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