RightNow CX Platform
Mission Critical SaaS
RightNow’s CX software adapts dynamically to our clients’ changing businesses and can support their needs with far less cost than traditional business software. The key? Our Software-as-a-Service (SaaS) business model. With our hosted CX software solution, many of the risks associated with complicated, expensive, and lengthy IT implementations are minimized or eliminated.
Rapid implementation, immediate benefit, high scalability, and a flexible engagement model are just a few of the benefits that our cloud based CX software solutions provide. And with more than two billion customer interactions facilitated annually, more than 200 million end-user sessions conducted per month, and more than 500 million contacts maintained on 60 terabytes of storage, you can be confident in partnering with RightNow to take on the critical responsibility of application tuning, management and service delivery of your CX solution.
We were early pioneers in on demand CRM software solutions and we continue to drive market innovation with our hosted RightNow CX software solution.
On Demand CX Solution Delivers More Of What You Need
How SaaS Differs
Traditional, on-premise CRM software licenses actually transfer ownership and most responsibility from the vendor to the customer. With RightNow, we retain the critical responsibility for application tuning, management and service delivery, no matter where in the world your business may expand. We leverage our hosted CX software investment across an installed base of more than 1,900 customers, using tools and best practices vetted time and again through experience specific to the RightNow environment.
Companies in today’s hyper-competitive market cannot afford to take on high-risk, lengthy IT projects that take a long time to see results. The need for rapid time-to-benefit has evolved a new engagement model between software vendors and their customers. Our on demand hosted CX software solutions allow you to reduce or eliminate many direct and indirect costs associated with traditional CRM software ownership.
RightNow Mission Critical SaaS:
- Multi-tenancy architecture
- Proprietary RCMS (RightNow Cloud Management System) management and automation system for cloud based service delivery.
- Data redundancy and data backup
- Disaster recovery built into the cloud architecture
- SLAs backed up with service credits
- Commitment to operational transparency and a custom view of your service status within the cloud
Cloud Based Architecture
RightNow’s on demand CX business model offers quick time-to-benefit and reduced cost of ownership up to 80 percent. RCMS (RightNow Cloud Management System) is critical to this model, offering an expansive and flexible set of CX solutions that include updates-on-demand and real-time data monitoring that empower you to rapidly respond to business fluctuations or changes in customer needs.
Find out more about Cloud Based Architecture.
Security
In order to provide enterprise-class on demand software that meets the demands of today’s global organizations, we take a layered and cross-disciplinary approach. We know our security practices are a critical part of the due diligence process conducted by prospective customers. Security is a considerable addition to the overall value proposition we deliver as part of RightNow CX.
Find out more about Security.
Related Information
Scan the items below for the information you want next. You can place any of these items in your Briefcase, or click the link to read it immediately.
-
White Paper: Knowledge at the Point of Action: Make Sure Your Customers Love Your Company
Six best practices of Knowledge at the Point of Action.
-
White Paper: Boomerang Effect: Market Dynamics Are Driving Customers Back to the Manufacturer
The internet and big box retailers have changed the way your products reach the market.
-
White Paper: Winning on Service in an Uncertain Economy
In hard economic times, provide exceptional service for your current customers to harvest value.
-
White Paper: Zero Contact Resolution
Are you pre-empting potential phone calls and emails to your contact center and optimizing customer satisfaction, loyalty, and retention?
-
White Paper: Ten Secrets for Delighting Customers and Reducing Costs
Learn how to improve customer satisfaction and increase operational efficiencies. This white paper distills the best practices of successful customer service thought leaders.
-
White Paper: Optimizing the Multi-Channel Agent Desktop
Learn the value of integrated agent visibility into multiple service channels.
Greg Gianforte