CX Cloud Platform
Mission-Critical SaaS
RightNow’s CX cloud provides a platform you can trust for scalability, performance, flexibility, and security.
Delivering What You Need
Rapid implementation, immediate benefit, high scalability, and a flexible engagement model are just a 
few of the benefits that RightNow's SaaS sofware provides to our installed base of nearly 2,000 clients. And with 2.5 billion customer interactions facilitated annually, 10.2 billion database transactions/week, and more than 500 million contacts maintained on 60 terabytes of storage, you can be confident in partnering with RightNow to take on the critical responsibility of application tuning, management and service delivery of your SaaS software CX solution.
RightNow's Mission Critical SaaS Software Includes
- 5 multi-tenant Cloud infrastructure
- Five global datacenters
- Proprietary RCMS (RightNow Cloud Management System) management and automation system for cloud based service delivery.
- Data redundancy and data backup
- Disaster recovery built into the cloud architecture
- SLAs backed up with service credits
- Commitment to operational transparency and a custom view of your service status within the cloud
SaaS Software Offerings To Meet Your Specific Requirements
RightNow provides multiple SaaS software offerings to ensure you have the delivery and security options you need to meet your business objectives.
- RightNow Government Cloud provides a dedicated, ultra-secure facility for US Government Agencies with enhanced security requirements
- RightNow PCI Certified Cloud meets the standards set out by PCI for Service Provider Level 1 Certification for customers with enhanced security requirements.
Cloud Based Architecture
RightNow’s on demand CX business model offers quick time-to-benefit and reduced ownership costs up to 80 percent. RCMS (RightNow Cloud Management System) is critical to this model, offering an expansive and flexible set of CX solutions that include updates-on-demand and real-time data monitoring that empower you to rapidly respond to business fluctuations or changes in customer needs.
Find out more about Cloud Based Architecture.
Security
In order to provide enterprise-class on demand software that meets the demands of today’s global organizations, we take a layered and cross-disciplinary approach. We know our security practices are a critical part of the due diligence process conducted by prospective customers. Security is a considerable addition to the overall value proposition we deliver as part of RightNow CX.
Find out more about Security.
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Greg Gianforte
