CX Cloud Platform
Current Release
The social web continues to be a transformative force in the business world. More and more consumers are participating in social media to find information, research products, ask for advice, get support and simply voice their opinions. And they expect you to participate, too.
RightNow can help put the social web to work for your organization, so you can not only participate but also leverage customer relationships to improve your services, your products and your brand.
With the
RightNow CX February 10 release, we’re announcing new features that further weave the social web into the full customer experience. These new features reflect our continuing focus on expanding and improving the
RightNow Social Experience suite while connecting it seamlessly with
RightNow Web Experience and
RightNow Contact Center Experience.
RightNow Cloud Monitor
We’re adding to
Cloud Monitor by leaps and bounds, announcing the addition of new sources available for monitoring: 1) RightNow Community and 2) the broad multi-verse of blogs, news outlets and other sites enabled with RSS feeds. These new sources bring potentially thousands of critical conversations to your agent desktop, so you can monitor your brand and respond to consumers before they cause a firestorm for PR and the contact center.
RightNow Community
We’ve made a number of enhancements to give the
RightNow Community a more powerful presence, including the ability to integrate AddThis – the number one bookmarking and sharing service on the social web. Plus, RightNow Community applications are now more integrated with the agent desktop and with
Customer Portal, creating a more seamless customer experience and a more efficient
contact center.
Functionality
The key features included in the RightNow CX February 10 release are:
- RightNow Cloud Monitor for RSS
- RightNow Cloud Monitor for Community
- Enhancements in Cloud Monitor Efficiency
- RightNow Community Enhancements
- Chat Real-Time Reporting
- Customer Portal Topic Browsing
- Brandable, Customizable Co-Browse Consumer Interface
- Agent Desktop – Windows 7 Support
- Desktop Add-in Improvement: Reporting Add-Ins
- Agent Account Self-Help
Find out more about Functionality.