CX Cloud Platform
Current Release
The social web continues to be a transformative force in the business world. More and more consumers are participating in social media to find information, research products, ask for advice, get support and simply voice their opinions. And they expect you to participate, too.
RightNow can help put the social web to work for your organization, so you can not only participate but also leverage customer relationships to improve your services, your products and your brand.
RightNow Cloud Monitor
We’re adding to Cloud Monitor by leaps and bounds, announcing the addition of new sources available for monitoring: 1) RightNow Community and 2) the broad multi-verse of blogs, news outlets and other sites enabled with RSS feeds. These new sources bring potentially thousands of critical conversations to your agent desktop, so you can monitor your brand and respond to consumers before they cause a firestorm for PR and the contact center.RightNow Community
We’ve made a number of enhancements to give the RightNow Community a more powerful presence, including the ability to integrate AddThis – the number one bookmarking and sharing service on the social web. Plus, RightNow Community applications are now more integrated with the agent desktop and with Customer Portal, creating a more seamless customer experience and a more efficient contact center.Functionality
The key features included in the RightNow CX February 10 release are:
- RightNow Cloud Monitor for RSS
- RightNow Cloud Monitor for Community
- Enhancements in Cloud Monitor Efficiency
- RightNow Community Enhancements
- Chat Real-Time Reporting
- Customer Portal Topic Browsing
- Brandable, Customizable Co-Browse Consumer Interface
- Agent Desktop – Windows 7 Support
- Desktop Add-in Improvement: Reporting Add-Ins
- Agent Account Self-Help
Find out more about Functionality.
Related Information
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Flash Demo: RightNow Social Experience Flash Demo
View this demo to learn how RightNow Social Experience can put the social web to work for your organization, so you can not only participate but also leverage customer relationships to improve your services, your products and your brand.
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Flash Demo: RightNow Communities Flash Demo
View the RightNow Communities demo to see how RightNow's online community platform can help you maximize loyalty, improve service, and drive innovation.
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Flash Demo: RightNow Cloud Monitor Flash Demo
View this demo to see how RightNow Cloud Monitor can help your organization follow relevant discussions in the social cloud and determine actionable next steps to address your customer’s needs.
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Flash Demo: RightNow Contact Center Flash Demo
View this contact center flash demo to learn how our on demand contact center solution provides powerful capabilities to help you engage proactively and efficiently with your customers.
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White Paper: CrowdService: Harnessing the Wisdom of Crowds
CrowdService, leveraging the wisdom of your customers to help others, affords not only cost savings but also improves customer experiences and drives loyalty.
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Research & Analysis: RightNow's 4th Annual Customer Experience Impact Report
This survey confirmed, again, that consumers are challenging companies to sit up and take notice; and if they aren’t willing to care for their customers, they will go elsewhere.
Greg Gianforte