An Exceptional, Flexible Approach

Experience The Perfect Fit

Proven Performance

RightNow CX delivers consistent high availability:

  • 8 million consumers served daily
  • 500+ million contacts maintained
  • 2.5+ billion customer interactions per year
  • 10.2+ billion database transactions per week

RightNow has a solid proven track record of delivering high availability for more than 1,900 clients, which include high volume mission-critical brands like Sony, Nikon, BT, and TomTom.

Unlimited Capacity

RightNow accomplishes a solid performance track record through its unique ability to scale. RightNow gives you the ability to quickly and easily flex up or down based on your business needs making shelfware a thing of the past.

Total Visibility

RightNow’s Cloud Services Portal makes it easy to trust the cloud by providing up-to-the-moment, 24x7 operational visibility into your cloud platform operations.

  • System & channel status monitoring
  • Bandwidth monitoring & usage stats
  • SLA response, resolution & change management monitoring
  • Inventory of purchased items

Features

  • Consistent track record of high availability
  • Multi-tenancy, multi-version architecture
  • Flexible cloud services agreement
  • Mini-cloud design – shared nothing
  • Horizontal and vertical elastic capacity
  • Leading global datacenters
  • Monitoring redundancy
  • Performance management
  • Operational visibility
  • Certified disaster recovery (DR)
  • Hot and cold standby
  • Load balancing across PODs
  • Real-time DB, system and data redundancy
  • Real-time recovery point objective (RPO)
  • Additional offsite remote data backups
  • A guaranteed SLAs backup by service credits
  • 24x7x365 staffed NOC’s
  • Continuous service level management
  • Incident response
  • Change control management
  • Pod isolation
  • Dedicated security staff
  • Daily vulnerability assessments
  • Network intrusion detection
  • Third party quarterly security audits
  • Secure, encrypted access
  • Remote encrypted administration
  • Auditable access and transaction logging
  • Biometric scanning
  • Bomb and penetration resistant facilities
  • Government Cloud for DoD
  • Government Cloud
  • PCI Certified Cloud
  • System & channel status monitoring
  • Bandwidth monitoring & usage stats
  • SLA response, resolution & change management monitoring
  • Inventory of purchased items

Resources

Next Steps

A Great Customer Experience Starts Here

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