Leveraging Insights
Customer-grown InformationKnowledge Collaboration is the process of capturing up-to-date and relevant answers for leverage throughout your ecosystem without detriment to your business. Knowledge Collaboration delivers exceptional experiences at the lowest cost.
The RightNow Knowledge Foundation’s Knowledge Collaboration provides the tools for leveraging fresh and relevant knowledge that is grown from collective intelligence and insights.
Features
- Collaborative Authoring
- Ratings (implicit and explicit)
- Idea Sharing / Voting
- Crowd Sourced Answers
- Social Flagging
- Answer Discussions
- Social Workflow
- Translation Workflow
- Publishing Workflow
- Knowledge-Centered Support (KCS) Verification V4
Resources
Next Steps
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Note to Partners