Building Blocks

Tools To Customize Your Solution

Build Any Object

RightNow Custom Objects enables administrators and integrators to extend the apps with Custom Objects that support unique business processes. RightNow Custom Object Designer enables administrators and integrators to build and manage Custom Objects directly in the application.
Rapid Seamless Customization

  • No need for Pro Services engagement, can be built by anyone (customers & partners)
  • Shorten duration to build new business solutions (hours not days or weeks)
  • Easy ongoing maintenance
  • Custom Object solutions will upgrade seamlessly

Easy To Use Low Learning Curve

  • Leverage domain experts to create solutions
  • Leverage existing RightNow CX experience designers skills
  • Provide consistent usability and functionality for all RightNow apps, native and custom

Limitless Extensibility

  • Extended business processes (analytics, workspaces, rules workflow, scripting) all within RightNow Dynamic Agent Desktop
  • API support for Custom Objects enable new integration scenarios. Data synchronization with external system
  • Create custom objects in RightNow CX database schema: Treated as First-Class-Objects in RightNow CX

Example Applications Of Custom Objects

  • Product Registration
  • Warranty Entitlement
  • Return Merchandise Authorization (RMA)
  • Product Notices (recalls, patches, updates)
  • Asset Tracking
  • Defect Tracking
  • Service Dispatch
  • ITIL Processes

Key Capabilities

Design & Customize

  • Model Custom Objects in Object Designer
  • Creating custom relationships, fields, indices, permissions
  • Use familiar desktop tooling to create agent-facing Workspaces, Workflow, Reports, and Scripts
  • Leverage Connect for PHP to develop custom Web pages and Mobile apps that plug directly into the Custom Objects

Save/Deploy

  • Custom Objects models are edited and saved through the RightNow Agent Desktop
  • Models aren’t committed to the database schema until ‘deployed’
  • Deploy step in Object Designer makes Custom Objects available
  • Database tables created, exposed to desktop, and exposed through APIs
  • Model Custom Objects in Object Designer

Integrate & Extend

  • Custom Objects available through APIs
  • Connect Web Services for SOAP (WSDL)
  • Connect for PHP
  • RightNow Object Query Language (ROQL)
  • Agent Desktop Add-in Framework

Next Steps

A Great Customer Experience Starts Here

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