CX Cloud Platform
Cloud Based Architecture
Most IT departments today are being forced to do more with less. RightNow CX delivers web-based customer experience management solutions to your customers and customer-facing employees and adapts quickly to your changing business conditions.
Our cloud based CX solution offers quick returns and reduced cost of ownership. Our enterprise-class cloud based architecture is key to this delivery model, offering a flexible set of services that include upgrades-on-demand and real-time data monitoring. We take the headaches, risk, and much of the cost out of delivering web-based customer experience management solutions—but you can retain control of your customer experience management.
On Demand CX Solution Built For The Enterprise
RightNow has provided upgrade-on-demand, data mirroring, real-time monitoring and other key features of its hosting architecture since 1997. RightNow is the only on demand CX solution vendor currently providing this degree of flexibility and robustness in a hosted environment. Our dedicated CX hosting team works 24/7/365 and applies many man-years of RightNow-specific talent to the delivery of your on demand CX solution. As with any enterprise-class solution, RightNow offers clients key services that maximize value and return on investment. Solution tuning and optimization, including user interface configuration, workflow, custom business rules, security, and integration are included as part of the solution set, all delivered in a service business model.
Our Software-as-a-Service (SaaS) business model delivers on demand flexibility, scalability, and reliability to your CRM solution. Our on demand CX solution is exclusively hosted on RightNow’s global data centers, means greater ROI for your company and an improved customer experience. We run our own company on our on demand CX solution as well as provide CX solutions on demand for more than 1,900 clients.
RightNow’s on demand CX solution is managed with our proprietary Hosting Management System (HMS) and features real-time usage reporting, data mirroring, and near real-time monitoring. The Customer Success Index (CSI) allows clients to compare their own on demand CX solution applications against RightNow’s best practices benchmark. Upgrade-on-demand allows customers to set up “test” instances of an upgrade before going live.
With our on demand CX solution, system performance is easy to capture and share, so you are removed from granular daily operations, but not from the business insight you need. Issues with slow user adoption are more effectively addressed. Training and IT costs are minimized. Hardware costs and configuration headaches don’t exist. RightNow's on demand CX solution allows clients to rapidly respond to changing business conditions while reducing cost of ownership by as much as 80 percent.
World-class Data Centers
Our global data centers are Tier IV “Carrier Class” and meet our strict standards for security, availability and reliability. A dedicated security team, daily monitoring with email and pager alerts and daily third-party vulnerability scans are just a few of the features of our world-class hosting operation. Redundancy is built into our core operations and we maintain a disaster recovery data center in Chicago, Illinois. Our on demand CX solution model creates a true multi-tenancy situation where our dedicated staff hosts nothing but RightNow, yet amortizes the accumulated knowledge and best practices across thousands of clients across the world.
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