Commitment Breakdown

Our Promise To You

Focus On Results

The RightNow Project Methodology (RPM) was designed to make sure you get business results from every RightNow engagement. Our Client Success Managers (CSMs) work with you to help you measure your customer experience KPIs, benchmark your system and processes against industry metrics, and leverage RightNow solution best practices.

Easy To Buy

Our Cloud Services Agreements (CSAs) make it easy for you to buy from RightNow. We’re changing the way software is sold with unique offerings such as annual pools of usage, price transparency, the ability to rebalance across product modules, and three choices of Customer Care packages. We’re helping you break free from enterprise software shackles.

Expertise

RightNow Centers of Excellence (COEs) bring together experts from across the organization for each of the five areas in RightNow CX: Web Experience, Social Experience, Contact Center Experience, Engage, and CX Cloud Platform. With more than 5,000 implementations under our belt, we have the skills, business insight, and expertise to help you succeed.

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