Unprecedented Flexibility With A Cloud Services Agreement

RightNow Cloud Services Agreements (CSAs) offer unique flexibility in a variety of ways. Our annual pools of transaction or seat usage allow you to accommodate seasonal fluctuations in your business and manage your annual budget. We also give you price certainty for three years and transparent renewal pricing. Plus, you have the ability to rebalance across product modules annually turning the capacity on selected services up or down. And you even have the ultimate flexibility of turning off the service completely.

Extraordinary Commitment

When you choose RightNow, we provide Cloud Services Agreement pricing for three years. Plus, you get a maximum additional three year renewal price. We commit for three years—you only commit annually. RightNow Service Level Credits mean we deliver to the levels you select in your Customer Care package or we pay you. And speaking of Customer Care packages, we give you three choices. You can evaluate your needs and select the Customer Care package that meets your needs.