Cloud Platform

The First Customer Experience Platform

The RightNow CX Cloud platform is the first platform to be purpose-built for Customer Experience. The critical elements for building, leveraging, and delivering great customer experiences are surfaced with the Platform pillars of “RightNow App Builder”, “RightNow Knowledge Foundation” and “RightNow Mission Critical Operations”.

In this complex ever-changing world where every interaction matters, to deliver customer experience excellence you need to rapidly adapt to evolving business needs, provide consistent and insightful interactions, and have the confidence of proven, reliable delivery.



Design, Build, And Connect

The RightNow App Builder is a complete suite of tools to rapidly configure, extend, and integrate customer experience apps on the RightNow CX Cloud Platform.

Get Knowledge Anywhere, Know Everything

The RightNow Knowledge Foundation is intelligent authoring, collaboration, and access for delivering up-to-date, consistent and relevant knowledge across all customer interactions.

Access Anytime, Everywhere

The RightNow Mission Critical Operations is a cloud delivery platform that provides the reliability, security, and scalability demanded for mission-critical business.


Key Highlights Of The RightNow CX Cloud Platform Features

Mission Critical Operations

  • Reliable: Disaster recovery, data redundancy, guaranteed SLA
  • Secure: PCI, DSS, SAS70, SAS16, NIST FISMA, HIPAA
  • Scalable: Operational visibility, Multi Tenant / Multi Version, Elasticity

App Builder

  • Extensible: Customizable business objects
  • Integrated: Open standards based architecture
  • Configurable: Multi-channel experience design tools

Knowledge Foundation

  • Collaborative: Socially Infused, collaborative knowledge
  • Intelligent: Patented, self-learning, native multi-channel access
  • Syndicated: Search engine optimized, knowledge syndication



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