CX Cloud Platform
RightNow CX Cloud Platform
The foundation makes the difference. RightNow CX cloud platform provides a set of critical foundational elements that drive value and infuses knowledge across the RightNow CX cloud platform applications, empowering you to deliver superior customer experiences.
Vital to providing a superior customer experience is providing the information your customers and agents need, when they need it. To provide actionable knowledge, you need access to the right information. RightNow’s open integration platform, RightNow Connect, ensures the information you need is easily accessible and presented effectively. And with RightNow’s mission-critical SaaS CX cloud platform, you can rest assured you have the reliability, scalability, security, and the flexibility you need to support the delivery of an exceptional customer experience.
Mission-Critical SaaS
Our Software-as-a-Service delivery model does more than bring rapid benefit—it delivers immediate results. Our cloud-based CX platform is built for massive scalability, performance, and reliability that mission critical call centers demand and empowers you to eliminate up to 80 percent of the ownership costs of traditional on premise applications.
Find out more about Mission-Critical SaaS.
Knowledge Foundation
RightNow's knowledge management software delivers real-time, relevant knowledge across every touch point that continuously learns from each interaction and immediately applies that knowledge to enhance the next customer experience.
Find out more about Knowledge Foundation.
Enterprise Integration
RightNow's Connect platform allows you to easily provide application, process, telephony and data integration across your enterprise.
Find out more about Enterprise Integration.
Current Release
RightNow has standardized a quarterly product release schedule to ensure ongoing availability of new features and functionality as we constantly drive new trends in the industry.
Find out more about Current Release.
Related Information
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White Paper: CX: Harnessing the Consumer Revolution
After decades of being managed consumers are rebelling. Today companies must listen to customers, engage with them proactively and do whatever it takes to ensure every interaction is a positive experience. To do this, you need CX.
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Research & Analysis: Nucleus Research: Evaluating The On-demand Contact Center
Nucleus has found that pursuing an on-demand contact center is the best strategy to maximize returns from contact center investments.
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Research & Analysis: RightNow's 4th Annual Customer Experience Impact Report
This survey confirmed, again, that consumers are challenging companies to sit up and take notice; and if they aren’t willing to care for their customers, they will go elsewhere.
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Case Study Summary: 2009 1to1 Customer Champion Awards
Read how Overstock.com, drugstore.com and iRobot earned their 2009 1to1 Customer Champion Awards.
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Video: A RightNow® world: organizations ponder where they’d be without RightNow Video
Listen as clients such as Black & Decker, Electronic Arts, and Motorola weigh in on where their organizations would be without RightNow.
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Video: 8 Steps to Great Customer Experiences: the Customer’s Perspective Video
Listen to Electronic Arts, Shaklee, and various other RightNow clients talk about how RightNow's 8 Steps are helping them deliver superior customer experiences.
Greg Gianforte