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Gaming / Entertainment
William Hill Internet

U.K.’s fastest-growing betting site, William Hill, deals efficient service to multi-lingual customers.

Business Goals

Improve on two day email response times
Global customer base demanded multilingual solution
Provide multi channel contact (live chat/email/phone)

About William Hill Internet

William Hill Internet is one of the world’s leading betting companies, specializing in offering legal off-track wagering. Founded in 1934, William Hill has over 70 years of experience offering betting services.

Visit William Hill Internet's Website »
Download Full William Hill Internet Case Study »

From Our Client

Testimonials

“RightNow helped us remain one of the best customer services in the betting industry.”

- Robert Sadler, Customer Service Manager, William Hill Internet

A Deeper Look

How They Achieved Success

Average response time cut from two days to two hours
Cost savings equivalent to two staff per year
Service level up to over 95%

RightNow CX
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