From Our Client
Testimonials
“RightNow worked like a miracle for us. Our website has been transformed into a far more effective channel for meeting our constituents’ daily information needs, and I can spend more of my time on high-value tasks instead of wading through a seemingly endless queue of inbox messages.”
- Jeff Kerby, National Web Program Manager, USDA Farm Service Agency
A Deeper Look
How They Achieved Success
- More than 98% of inbound requests from Ask FSA were answered via self-service
- 87-92% of all inbound requests from Ask FSIS were answered via self-service
- Greatly reduced the workload of members across departments
- Provided increased transparency between the agency and the public
- Created a repeatable process that other departments can easily emulate
Resources
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