From Our Client
Testimonials
“Not only have we been able to greatly improve the transparency between our agency and the public, but in 2010, 97.6% of all inbound questions were answered via self-service instead of citizens having to speak with an FSIS staff member.”
- Kim Taylor, Director, Web Services, USDA Food Safety and Inspection Service
A Deeper Look
How They Achieved Success
- In 2010, 97.6% of all inbound questions were answered via self-service
- Created a repeatable process that other departments can easily emulate
- Provided increased transparency between the agency and the public
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